Inbound Customer Service Advisor

2 weeks ago


Middleton Park, Aberdeen City, United Kingdom Amberlodge Limited Full time

Join our team as an Inbound Customer Service Advisor where you will play a crucial role in delivering exceptional customer service through phone interactions.

As a key point of contact, you will assist customers with inquiries, provide product information, and strive to enhance their overall experience.

This position offers an exciting opportunity to engage with diverse customers and contribute to our sales efforts.

Responsibilities:

  • Handle inbound and outbound calls professionally to address customer inquiries and resolve concerns promptly
  • Utilize effective phone etiquette to ensure positive customer interactions
  • Identify opportunities to upsell products or services to meet sales targets
  • Perform data entry accurately to update customer information and maintain records of interactions
  • Collaborate with team members to address complex customer issues and provide solutions
  • Stay informed about product offerings and promotions to offer relevant information to customers
  • Uphold high standards of customer service to enhance customer satisfaction levels

Qualifications:

  • Strong communication skills with the ability to articulate information clearly
  • Proficient in data entry and navigating computer systems
  • Familiarity with upselling techniques is a plus
  • Ability to analyze situations and provide effective solutions
  • Excellent interpersonal skills for effective communication with customers

Pay:
From £24,002.00 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time
  • Transport links

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Middleton Park, LS10 2BD: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 30/06/2024
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