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Contact Centre Agent
3 months ago
- Dealing with customer enquires in a timely and professional manner
- Handle any customer service queries to satisfaction
- Identify and maximise sales opportunities through cross selling and up selling through a "sales by service" approach
- Maintain knowledge on: products, procedures and policies so an accurate and high level of service can be provided to customers
- Escalate and record customer complaints
- Update any appointments, reservations you have made on all results boards
- Weekend work required
- Previous customer service experience in a contact centre would be desirable
- Must be highly motivated and a selfstarter
- A strong team player with the ability to selfmanage your own work load
- Confident communicator with excellent telephone manner
- Passion for people and customer service.
- A natural desire to help others and assist where possible
Salary:
Up to £24,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Onsite parking
- Store discount
Work Location:
In person