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Contact Centre Agent

3 months ago


Peterborough, Peterborough, United Kingdom CarWorld Car Supermarket Full time
Main responsibilities will include

  • Dealing with customer enquires in a timely and professional manner
  • Handle any customer service queries to satisfaction
  • Identify and maximise sales opportunities through cross selling and up selling through a "sales by service" approach
  • Maintain knowledge on: products, procedures and policies so an accurate and high level of service can be provided to customers
  • Escalate and record customer complaints
  • Update any appointments, reservations you have made on all results boards
  • Weekend work required
Preferred skills

  • Previous customer service experience in a contact centre would be desirable
  • Must be highly motivated and a selfstarter
  • A strong team player with the ability to selfmanage your own work load
  • Confident communicator with excellent telephone manner
  • Passion for people and customer service.
  • A natural desire to help others and assist where possible

Salary:
Up to £24,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking
  • Store discount

Work Location:
In person