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2nd Line IT Support Engineer
3 months ago
Optoma Europe Ltd is a leading specialist provider of award-winning projection and digital display products for
A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience.
The Optoma Group has regional headquarters in Europe, the USA, and the Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide.
As a global leader in large display technologies, Optoma combines cutting-edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces.
Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements.
With such exciting change, and with Optoma Europe playing a pivotal role in the transformation, this role forms the key connection between our users, our outsourced IT partner and the IT systems we deploy.
Our work can vary greatly from project to project and as such you will be expected to learn about a variety of environments.
To undertake as directed routine network maintenance including backups at specified intervals, implementing security and virus protection measures, setting up and maintaining user accounts and user groups, and maintaining logs of usage/faults as required.
To test and install new software, hardware, and peripherals within the level of competence.To provide a second-line support role.
To provide maintenance of networks, hardware, and software as appropriate to training provided and competence gained.
To maintain inventories of equipment as required.
To support teaching and learning by providing technical assistance to staff, particularly if any equipment malfunctions.
As a main point of contact, you will work closely with cross-functional teams, including Operational teams, system administrators, and project managers, to support IT initiatives and projects.
Communicate effectively and seek guidance by utilising 3 rd party resource to contribute to the design and architecture of IT infrastructure solutions, including networks, servers, storage, and cloud environments.
You will have the unique opportunity to gain hands-on experience in a variety of IT roles.Ability to enthusiastically diagnose technical issues quickly, in person, over the telephone or via a ticketing system
Experience supporting and administrating Office 0365
Experience supporting networking devices/functions such as DHCP, Wi-Fi, routers, broadband, etc
Experience supporting Windows and desktop software including Microsoft Office
Hardware/system monitoring and performance tuning
Aiding in System/software/user maintenance and maintaining system documentation
Setting up administrator and service accounts
Installing system wide software
Maintaining smooth, secure operation of multi-user computer systems
Relevant certifications such as
Microsoft Certified:
We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness.
