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IT Support Specialist
2 months ago
About Optoma
Optoma Europe Ltd is a leading specialist provider of award-winning projection and digital display products for various industries.
We are a passionate, customer-focused brand that captivates, inspires, and connects people for a better experience.
Our company has regional headquarters in Europe, the USA, and the Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide.
We bring people together through captivating visual experiences, serving customers who demand seamless, innovative technology to tell their stories.
We make our customers' dreams possible.
Job Summary
This is an exciting opportunity to join our team as a 2nd Line IT Engineer, where you will play a pivotal role in connecting our users, our outsourced IT partner, and the IT systems we deploy.
As a key member of our IT team, you will be responsible for undertaking routine network maintenance, testing and installing new software and hardware, and providing a second-line support role.
Key Responsibilities
- Undertake routine network maintenance, including backups, implementing security and virus protection measures, and maintaining logs of usage/faults.
- Test and install new software, hardware, and peripherals within the level of competence.
- Provide a second-line support role, assisting with technical issues and providing solutions.
- Maintain networks, hardware, and software as appropriate to training provided and competence gained.
- Monitor repair logs and action work as required.
- Check and maintain peripheral equipment, such as scanners, printers, whiteboards, and projectors, to ensure they are functioning and available to users.
- Maintain inventories of equipment as required.
- Assist with ordering of equipment, materials, and consumables, to ensure value for money is obtained.
- Support teaching and learning by providing technical assistance to staff, particularly if any equipment malfunctions.
Requirements
- Ability to diagnose technical issues quickly and communicate effectively with users at all levels.
- Excellent people and communication skills, both spoken and written.
- Strong problem-solving skills with a proactive and analytical approach.
- Excellent organisational and time management skills - multitasking is a must.
- Attention to detail.
- Previous experience supporting users with laptop, desktop, and printer issues.
- Experience supporting and administrating Office 365.
- Experience supporting networking devices/functions such as DHCP, Wi-Fi, routers, broadband, etc.
- Experience supporting Windows and desktop software including Microsoft Office.
- Basic understanding of cloud concepts.
- Experience in a similar position.
Essential
- Assisting with backups, restores, and disaster recovery of the system.
- Hardware/system monitoring and performance tuning.
- Aiding in System/software/user maintenance and maintaining system documentation.
- Setting up administrator and service accounts.
- Installing system wide software.
- Maintaining smooth, secure operation of multi-user computer systems.
- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+ are a plus.
