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Integrated Care Navigator
3 months ago
This is an exciting opportunity to join the Cardiff South West Cluster Team in North West Locality delivering a range of health and social care services to the Cluster population.
We are looking for an enthusiastic, committed, customer focused, individual to join a full-time position.
As a Integrated Care Navigator, based in the Cluster Care Hub, your role will be to ensure that a comprehensive administrative and clerical service is delivered and providing excellent service to both staff and patients.
We are looking for professional, patient focused and hardworking individual, with a genuine passion for speaking to patients, eager to learn and keen to deliver in both performance and customer service.
This is an excellent opportunity for a person with interpersonal and organisational skills to work as part of Cardiff South West Cluster team.
We are looking for a reliable person who must be able to work on their own initiative to support a team.
You will be highly organised, proactive, professional and an excellent communicator and be an integral part of the team to provide a high standard of service to colleagues and patients.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.This post is fixed term until May 2025 to meet the needs of the service.
Main duties include:
- Answering telephones and assisting callers
- Updating and managing social media accounts & website
- Create & circulate newsletters
- Minute taking
- Creating, circulating meeting agenda's & schedules
- Manage & action daily discharge advice letters (DALs) list
- Booking appointments at Surgery for NOAC patients
- Send post
- Contacting patients via telephone for wellbeing calls
- Complete adhoc admin duties within The Hub
- Provide a courteous telephone service to patients and other users
- Deal efficiently and appropriately with enquiries received either by telephone, fax or letter from patients and internal and external referrers in a polite, calm and efficient manner
- Maintain up to date SOPs
- May be required to work across cluster sites
- Share responsibility with line manager for own personal
This post will require you to work as part of a team and will require you to have strong IT skills and be confident in undertaking a range of computer-based activities.
In addition to the job summary, you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services.
Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is "Caring for People, Keeping People Well", and our vision is that every person's chance of leading a healthy life should be equal.
As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing.
We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research.
Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions.
Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline.
Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.