Lead Care Support Specialist

4 weeks ago


Cardiff, Cardiff, United Kingdom Hallmark Care Homes Full time

Position Overview:

Hallmark Care Homes is a family-oriented provider of residential care facilities throughout the UK. We recognize the significance of fostering connections, and our approach to care is deeply rooted in family values. With 20 care homes nationwide, we offer state-of-the-art amenities and are supported by a committed team dedicated to ensuring a comfortable environment paired with exceptional care.

Key Responsibilities:

As a Lead Care Support Specialist, you will take charge of guiding, managing, and mentoring a team of caregivers to guarantee that all residents receive top-notch care and service consistently.

Your role will be pivotal in the delivery of care within the facility, ensuring that the highest standards are maintained across all aspects of care, including relationship-focused care, clinical support, and specialized dementia care.

Your Duties Will Include:

Collaborating with Registered Nurses, Clinical Care Managers, and Care Managers to facilitate ongoing assessment, planning, implementation, and evaluation of resident care. Overseeing the supervision, appraisal, and performance management of the care team, empowering them to reach their full potential. Ensuring that each resident receives their requested meals or diets tailored to their individual needs. Assisting with the admission and discharge processes of residents, including the documentation of personal belongings. Supporting all activities within the home to enhance relationship-centered care.

Ideal Candidate Profile:

Exceptional. Our reputation is built on the high ratings we receive from residents, families, and the community. Ethical. We uphold integrity in our practices and adhere to our guiding principles. Qualified with an NVQ/QCF Level 3 in Health & Social Care. Possessing a minimum of 2 years of experience in a caregiving role.

What We Offer:

An opportunity to work with a values-driven organization that prioritizes its people as its most valuable asset. Leading industry training and development opportunities alongside excellent career advancement prospects. Comprehensive benefits package, including pension plans, life insurance, and optional healthcare. Access to our rewards and discount program – Hallmark Rewards. A balanced work-life environment.

We encourage interested candidates to consider this opportunity to join our dedicated team, where care and compassion are at the forefront of what we do.



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