![McCarthy Stone](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk Team Leader
2 weeks ago
About Job Title and Company
Are you an experienced professional with a proven track record in leading teams and holding an ITIL v3/v4 Foundation qualification? If you thrive in managing incidents, coordinating 3rd party suppliers, and ensuring efficient fulfilment processes, then we have an exciting opportunity for you to join our team. We are searching for a technically savvy leader to steer our IT delivery function, guaranteeing exceptional customer service, prompt resolutions to IT issues, and timely completion of requests.
Qualifications that would be advantageous include MCP certification, but what truly matters to us are candidates who possess:
- Strong organizational skills and a customer-centric mindset
- A collaborative team player with a high level of self and team motivation
- The ability to perform effectively under pressure and manage multiple tasks efficiently
- Exceptional attention to detail and analytical capabilities
- Outstanding verbal and written communication proficiency to engage stakeholders across all levels
- A proven history of excelling in dynamic environments
What You Will Receive:
Benefits:
- Competitive salary package and bonus structure
- Company pension plan
- Life Assurance coverage
- Professional Subscriptions expenses covered
Work-Life Balance and Wellbeing:
- Generous holiday entitlement with additional days off on Bank Holidays
- Two fully paid volunteering days annually (backed by the McCarthy Stone Foundation)
- Health perks like Private Healthcare, Remote GP, around-the-clock access to EAP Services (including counselors and legal consultants), and eyecare voucher
- Colleagues Benefit Booklet featuring various store discounts and offers
- Family-friendly policies
- Abundant growth and development prospects
Job Description
The role of the IT Service Desk Leader encompasses delivering services and support for existing standard applications and infrastructure, alongside managing and processing service requests. The Service Desk acts as the primary point of contact for all IT-related concerns and requests.
Main Responsibilities
- Handling incidents
- Managing service requests
- Knowledge management
- Managing assets
- Continuous Service Improvement, incorporating ITIL best practices when suitable
- Performing daily system checks
- Documentation of processes
- Creating end-user documentation
- Adhering to all company policies and guidelines, including, but not limited to:
- IT Usage Policy and Health & Safety Policy
Your Qualities
Essential Attributes:
- Over 2 years of experience providing team leader support in a related capacity
- Personal Characteristics: Well-organized, customer service-oriented, and process-driven
- A dedicated team player with a strong sense of self and team motivation
- Capable of working efficiently under time constraints and adept at multitasking
What You Will Bring:
- Precision, analytical thinking, attention to detail, and an intuitive mindset
- Superb verbal and written communication abilities, with the capacity to interact effectively with individuals at all levels
- Demonstrated ability to thrive in a bustling work environment
At McCarthy Stone, we wholeheartedly embrace diversity and advocate for equality and inclusivity within our workforce. We encourage applications from all individuals, regardless of personal attributes or backgrounds.
All applications will be promptly evaluated upon receipt, and we reserve the right to make a selection before the official closing date.
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