![Sandwell and West Birmingham NHS Trust](https://media.trabajo.org/img/noimg.jpg)
E-rostering Trainer/administrator
2 weeks ago
The post holder is responsible for assisting with system development, administration and implementation along with supporting teams and individuals in optimising system usage to ensure that the Trust and Service Users obtain the optimum benefits, staffing levels, appropriate skills and training.
The post holder will support the Project Team and the E-Rostering Team in ensuring efficient and effective administration and implementation of the new E-Roster system.
Support training in line with the implementation plan to ensure a proactive/quality E-Roster Service to enable safe staffing and staff satisfaction
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People:
To cultivate and sustain happy, productive and engaged staff; Patients: To be good or outstanding at everything we do; Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre.
Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental.
We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training.
We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes.
As "People" is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleaguesCommunication:
Excellent communication and negotiation skills
Participating in the 'call centre' approach and ensure a high standard of customer care is maintained as an individual, as well as across the team
To assist with creating and updating 'user guide' tools/manuals/help sheets/FAQs for service users
To communicate with the external agencies on various issues, Allocate
Planning and Organisational Skills:
Participate in the delivery of training to staff at all levels within the roster system, this may be 1:1 or group training
The post holder will be required to organise their own workload and work with the Manager's to ensure excellent workforce planning
Ability to prioritise work load and delegate where necessary
Analytical and Judgement Skills:
To look into incidents which will require the post holder to use their judgement and escalate to senior members of the team where necessary
To monitor and record 'day to day' complex issues and to escalate where necessary
Deal with sensitive information in an appropriate way, taking into consideration GDPR and Trust policies
Participate in the completion of risk assessments for the department
Participate in the evaluation of service innovations and recommendations
Propose changes to relevant policies and participate in local protocols and SOPs'
Policy and Service Development:
To identify opportunities for improvements within the Project/Roster Team and support the changes within the team
To deliver a customer focused and user friendly service which provides accurate and timely information
Contribute to development of policies for the Trust
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