Customer Service Representative
1 week ago
Customer Service Representative – Furniture Department
Company: NEXT Online
Location: Doncaster, UK
- Rate of Pay: £11.99 per hour plus an additional £1 per hour for working weekends. Base pay increases to £12.70 after 6 months of successful probation, and further rises to £13.46 per hour upon meeting specific skill set;
- Shifts: 4 days on, 4 days off rota from 9 am to 7 pm, totaling 33 hours per week.
- Training: Full-time for 3 weeks, including Mondays to Fridays from 9 am to 7 pm;
- Contract: Permanent;
- Role Type: Contact centre, office-based with an option for remote work after probation;
Job Overview: Join the NEXT Online family as a Customer Service Representative in the furniture department based in Doncaster.
Responsibilities Include:
- Handling customer inquiries related to stylish furniture collections and home accessories;
- Interacting with customers through phone, email, and web chat;
- Providing exceptional service with no sales targets, focusing on outstanding experiences.
If you enjoy fast-paced environments, excel at customer service, and have a passion for home products, this role is ideal for you. NEXT focuses on providing friendly and helpful service to online customers, valuing active listening, problem-solving skills, and creativity.
Requirements:
- Prior experience in Customer Services;
- Natural problem-solving abilities;
- Confident decision-making skills;
- Effective communication skills, remaining calm under pressure.
Additional Responsibilities:
- Treating each customer exceptionally;
- Creating a people-focused work culture;
- Demonstrating computer literacy and willingness to learn new software;
- Meeting Key Performance Indicators and Standards.
Benefits:
- Quarterly bonuses;
- Discounted restaurants and shopping;
- Opportunities for overtime;
- Staff shops with NEXT products at up to 75% off;
- Pension scheme;
- Merchandise discounts;
- Share save scheme;
- Discounts on partner brands and beauty products;
- Exclusive offers from over 3,500 retailers;
- Access to 24/7 digital GP and well-being services.
Join Us: If you are passionate about customer service and meet the requirements, apply now to be part of our team. If selected, we will contact you based on your CV and application. All successful candidates will undergo criminal and credit checks as per our Reference Policy.
This role does not typically support sponsorship under the Skilled Worker route.
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