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Chair of Customer Scrutiny Panel
3 months ago
Following the submission of the latest five-year business plan to Ofwat, Portsmouth Water are seeking an individual to help shape the future of the Customer Scrutiny Panel (CSP).
The CSP for Portsmouth Water aims to promote continuous improvement in customer satisfaction and environmental outcomes
This involves:
- Prompting the company to enhance the quality of service and value offered to customers continuously.
- Encouraging ambitious future planning that incorporates insights from robust customer engagement and research.
- Advocating for solutions that balance shortterm and longterm customer needs, ensuring equitable distribution of costs and benefits over time.
- Working closely with national organisations representing customer interests, such as the CCW, as well as the Drinking Water Inspectorate, and Environment Agency, while exploring opportunities for collaboration with other water companies to benefit customers.
This role requires the post holder to ensure the CSP provides an independent view of the performance of the Company.
Terms of Reference and Stakeholders for the Group are already in place and can be provided on request. These elements are likely to evolve upon the appointment of a new CSP Chair.
The Applicant:
- Does not need to be a water expert but must have board level or executive level experience in the private, public, or voluntary sectors.
- Demonstrates experience of working with a range of stakeholders in a variety of settings including regulatory, customer and community forums.
- Exhibits excellent written, verbal, presentation and public speaking skills.
- Proven experience of serving as a nonexecutive director or in a board advisory role, offering strategic insights and guidance.
The terms will be an initial three-year appointment and will involve a commitment of approximately 12-20 days a year, though this may be more in the first year.
Hybrid working - head office / virtual meetings
Day Rate:
Negotiable
Job Type:
Freelance
Benefits:
- Onsite parking
Work Location:
In person
Application deadline: 15/05/2024