IT Service Management Specialist

5 days ago

Havant, Hampshire, United Kingdom ALOIS Solutions Full time
Job Title: IT Incident & Problem Manager

Location: UK

Type: Contract – Inside IR35

Duration: 1 Year (Further Extendable)

About the Role:

We are seeking an experienced IT Incident and Problem Manager to join our team at ALOIS Solutions. As a key member of our technical operations team, you will be responsible for managing IT incidents and problems, ensuring minimal disruption to our services.

Key Responsibilities:

  • Chairing Major Incident / Root Cause Analysis calls and coordinating workstreams with global teams/vendors
  • Creating communications tailored for a wide audience
  • Expertise in Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum)
  • Supplier management experience gained in an outsource or SIAM partnership
  • Stakeholder management experience (preferably in a multi-customer scenario)
  • Experience of working in IT at a leadership level with strong leadership experience in IT Service Management

Requirements:

  • English language to CEFR C1 or above
  • About 5 years' technical experience
  • Excellent knowledge/experience of IT Incident and Problem Management
  • Experience of working with ServiceNow
  • Experience across a broad range of IT services and disciplines

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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