Service Desk Operations Specialist
4 days ago
Job Title: Service Desk Analyst
Job Summary:
HCLTech is a leading global technology company seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, troubleshooting and resolving hardware, software, and network issues, and escalating complex problems to senior support specialists.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve hardware, software, and network issues
- Escalate complex problems to senior support specialists
- Document and manage problems and work requests using the Incident Management System
- Respond to customer inquiries and provide level 1 remote desktop support
- Perform user account management activities
- Collaborate with internal teams to resolve customer issues
- Participate in ongoing training and development to improve technical skills
Requirements:
- 1-3 years of experience in a service desk or technical support role
- Technical knowledge of Windows operating systems, Active Directory, Exchange, and ITSM ticketing tools
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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