Service Desk Operations Specialist

3 days ago

Havant, Hampshire, United Kingdom Lockheed Martin Full time
Job Summary

Lockheed Martin is seeking a highly skilled Service Desk Analyst to join our dynamic team. As a Service Desk Analyst, you will play a critical role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software.

Key Responsibilities
  • System Maintenance: Monitor and maintain computer systems and networks to ensure optimal performance and availability.
  • Incident Resolution: Troubleshoot incidents, providing effective resolutions or escalating to specialist support teams as needed.
  • Software Deployment: Support the rollout of new software configurations and provide at-desk training for new staff.
  • Communication: Answer telephone calls, handle correspondence, and complete ad-hoc tasks as delegated by the leadership team.
  • Reporting: Produce regular internal and customer reports on incident status.
  • Supplier Management: Manage the response of 3rd party suppliers and perform or arrange software rebuilds following system failure.
Requirements and Skills
  • Service Management Toolsets: Experience with ServiceNow, Hornbill, or Remedy.
  • Technical Skills: Proficiency in Tivoli Integrated Portal, Tivoli Provisioning Manager, and BigFix, as well as understanding of Oracle, Unix, Linux, Windows OS, and Active Directory.
  • Networking: Familiarity with Networking, firewalls, and network monitoring tools.
About Lockheed Martin

Lockheed Martin is a global security and aerospace company that values diversity and inclusion. We are committed to creating a work environment that is respectful, supportive, and inclusive of all employees. We believe that diversity of thought leads to better solutions for our customers and we are committed to finding the best candidate for the job.

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