Service Desk Support Specialist

2 days ago

Havant, Hampshire, United Kingdom Lockheed Martin Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Lockheed Martin. As a Service Desk Analyst, you will play a critical role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software.

Key Responsibilities:

  • Monitor and maintain computer systems and networks to ensure optimal performance.
  • Troubleshoot incidents and provide effective resolutions or escalate to specialist support teams.
  • Support the rollout of new software configurations and provide at-desk training for new staff.
  • Assess and prioritize faults, following procedures and diagrams for incident resolution.
  • Liaise with specialist support teams to ensure timely incident resolution.
  • Provide competent out-of-hours support on a rotational basis.
  • Produce regular internal and customer reports on incident status.
  • Manage the response of 3rd party suppliers and perform or arrange software rebuilds following system failure.

Requirements and Skills:

  • Experience with Service Management toolsets (ServiceNow/Hornbill/Remedy).
  • Proficiency in Tivoli Integrated Portal, Tivoli Provisioning Manager, and BigFix.
  • Understanding of Oracle, Unix, Linux, Windows OS, and Active Directory.
  • Familiarity with Networking, firewalls, and network monitoring tools.

About Lockheed Martin:

Lockheed Martin is a global security and aerospace company that values diversity and inclusion. We are committed to creating a work environment that is respectful, supportive, and inclusive of all employees. We believe that diversity of thought leads to better solutions for our customers and we are committed to making reasonable adjustments to our application process to ensure equal opportunities for all candidates.

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