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Service Desk Support Specialist
2 months ago
As a Service Desk Analyst at ALOIS Solutions, you will be responsible for providing technical support to our clients. To be successful in this role, you must meet the following requirements:
- Phone support experience is essential.
- You must have technical service desk or technical call center experience.
- Disciplined, systematic problem-solving skills are required.
We are looking for individuals with hands-on work experience in the following areas:
- Windows Operating Systems
- Clients: Windows 7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Vision
- Internet browsers (e.g. Explorer, Chrome, Firefox)
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry support
- Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
As a Service Desk Analyst at ALOIS Solutions, you will have the opportunity to work with a dynamic team and develop your technical skills. We offer a competitive salary and benefits package.
