Customer Experience Lead

2 weeks ago


Leicester, Leicester, United Kingdom Jonathan Lee Recruitment Ltd Full time

Sector:
Manufacturing & Materials

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Function: Administration

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Contact: Kerry Heath

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Contact Phone:

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Duration: Permanent

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Start Date: ASAP

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Expiry Date: 18 May 2023

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Job Ref: 64341

Customer Experience Lead

Location - Leicester

6-month Contract - up to £25 per hour

As the Customer Experience Lead, you will:

  • Maintain and update operations manuals
  • Assist in developing and building online training courses
  • Managing and updating the training database across Europe
  • Liaising with internal and external training partners
  • Maintain and update training materials
  • Administering training materials for all markets (formatting of training material)
  • Manage all translations of extra mile documents and materials
  • Liaise with internal departments to ensure all relevant material is up to date
  • Establish venues and coordinate training across the region
  • Supporting the wider marketing team where necessary
  • Strong administration skills and highly organised
  • Strong verbal and written communication skills
  • Able to develop strong relationships at all levels
  • Knowledge and experience of the training industry
  • An understanding and importance of the customer journey
  • A good knowledge of project management methodologies


This is an excellent opportunity for a Customer Experience Lead background to develop your career further within an established organisation.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.
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