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Customer Advisor
1 week ago
Our success starts with yours Stellantis &You is part of Stellantis, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall.
We pride ourselves in looking afterour people.We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.
All applicants must have previos Customer Advisor experience working in a franchised car dealership.This is a great opportunity for you to become one of the faces of our dealership.
From welcoming customers when they arrive, to dealing with their concerns, our customers will rely on you while we service their vehicles.
In this role you will be an essential link between our customers and our technicians:- Guiding them though our services
- Communicating customer issues to the right people
- Showing we have fulfilled our service
- Organising car checkups and service appointments
- Highlighting cost savings through warranty protection
- Estimate repair costs and times
- Resolve any concerns when we suggest repairs
- Inform and update them on progress or additional works needed
- Prepare and explain invoices and take payments
When the work is complete you will need to encourage our customers to participate in our customer service feedback process - hopefully receiving great scores, thanks to your skills.
The benefits are:
- A Highly competitive monthly efficiency bonus
- OTE £36k
- A Company car scheme up to two vehicles
- Up to 7 % Employer Pension Contribution
- Annual holiday 22 days increasing to 26 with continued service, plus bank holidays
- Working Hours 42, alternate weekends
- Shopping discounts through our Rewards App
- Basic Salary £24k*Let's Work together
A full valid UK driving licence is required for this role.
At Stellantis &You, we embrace and celebrate the diversity of each and every one of our employees. And with every new member of our team we become even stronger, so join our team, aspire for greatness and be part of a group, made up of some of the most iconicbrands in the world
*Based on a full time contract of a 42 hour week.
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