Workplace Experience Assistant

2 weeks ago

Leicester, Leicester, United Kingdom CBRE Full time

Workplace Experience Assistant

Job ID

Posted

  • 29May2024
    Service line
  • GWS Segment
    Role type
  • Fulltime
    Areas of Interest
Administrative

Location(s)
Leicester - England - United Kingdom of Great Britain and Northern Ireland

Workplace Experience Host

Job Summary:


This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors.

Responsible for making a good first impression for the organization, which can affect the organization's success.

Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling.

Essential Duties and Key Responsibilities:

  • Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking
  • Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.
  • Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed.
  • Coordinates catering for meeting and events.
  • Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.
  • Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed.
  • Assists with the CBRE community onboarding process, including new employee orientation, training, equipment and software ordering workflow assistance and welcoming procedures and first day orientation management.
  • Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management.
  • Responds to community requests and complaints regarding Workplace Experience services.
  • Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or thirdparty service providers.
  • Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues.
  • Manage reception stock and ensure system is in place to ensure optimum levels
  • Any other task suitable and agreeable within scope

Site Specific:

Reception

  • Promptly and efficiently deal with telephone calls in a welcoming positive manner
  • Courteously greet and interact with visitors to the premises in line with host
  • Deal with any other reception duties as required
  • Manage room and hospitality bookings
Hospitality

  • Setting up meeting rooms
  • Arranging hospitality
  • Organising catering
  • Diary management and planning
  • Responsible for opening and locking up the pantry
Customer service

  • Deal with any enquiries in a prompt and efficient manner
  • Anticipate needs and offer assistance wherever possible
  • To immediately raise any health and safety concerns to your manager or team leader

Communication Skills:

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Strategic and Interpersonal Skills:

Ability to solve problems and deal with a variety of options in complex situations.

Additional Skills:


Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges.

Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals

Qualifications / Experience / Professional Memberships:
Degree or qualifications at further education level preferable

A minimum of - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.

Experience in facilit

  • Customer Experience Team Leader

    2 weeks ago

    Leicester, Leicester, United Kingdom Inchcape Full time

    Customer Experience Team Leader - Mercedes Benz Leicester- (£30, OTB + Car + Employee Benefits - 40hrs)_BenefitsAt Inchcape, we are all about rewarding hard work, that's why we offer a benefits package with great perks from vehicle discounts to mental health support and much more- Family Friendly Enhanced family friendly policies, giving you more time to...

  • Experience Expert

    2 weeks ago

    Leicester, Leicester, United Kingdom The Recruitment Experts Full time £90,000

    We are looking for like-minded individuals (and couples) who want to start their own lettings business. We will support you with the framework to get your lettings business off the ground, help you to streamline the compliance, and automate and optimise the tenancy journey from start to finish. We know how important it is to service your lettings portfolio...

  • Catering Assistant

    4 weeks ago

    Leicester, Leicester, United Kingdom Eurest Full time

    We're looking for a Catering Assistant who will be the face of our business, delivering exceptional customer service. You'll join a team that takes real pride in what they do. As a Cafe Assistant, you will contribute to a passionate and friendly team, working in a fast-paced environment. You'll get given every opportunity to progress within a company that...

  • Catering Assistant

    1 month ago

    Leicester, Leicester, United Kingdom Eurest Full time

    We're looking for a Catering Assistant who will be the face of our business, delivering exceptional customer service. You'll join a team that takes real pride in what they do. As a Cafe Assistant, you will contribute to a passionate and friendly team, working in a fast-paced environment. You'll get given every opportunity to progress within a company that...

  • Customer Experience Lead

    2 weeks ago

    Leicester, Leicester, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Sector: Manufacturing & Materials- Function: Administration- Contact: Kerry Heath- Contact Phone: - Duration: Permanent- Start Date: ASAP- Expiry Date: 18 May 2023- Job Ref: 64341Customer Experience LeadLocation - Leicester6-month Contract - up to £25 per hourAs the Customer Experience Lead, you will:Maintain and update operations manuals Assist in...

  • People Experience Partner

    2 weeks ago

    Leicester, Leicester, United Kingdom Axalta Full time

    We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to...

  • People Experience Partner

    2 weeks ago

    Leicester, Leicester, United Kingdom Axalta Full time

    We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling...

  • Assistant Merchandiser

    4 weeks ago

    Leicester, Leicester, United Kingdom NEXT Full time

    JOB DESCRIPTIONAt Next, we're not only one of the UK's largest fashion retailers. We're also one of the largest listed companies, full-stop. We sell our products and thousands of world-famous brands, both in-store and online. What's more, we're growing. Fast. And it's the kind of growth and investment that is exciting for everyone in our business.Let's talk...

  • Assistant Merchandiser

    2 weeks ago

    Leicester, Leicester, United Kingdom NEXT Full time

    JOB DESCRIPTIONAt Next, we're not only one of the UK's largest fashion retailers. We're also one of the largest listed companies, full-stop. We sell our products and thousands of world-famous brands, both in-store and online. What's more, we're growing. Fast. And it's the kind of growth and investment that is exciting for everyone in our business.Let's talk...

  • Assistant Merchandiser

    1 month ago

    Leicester, Leicester, United Kingdom NEXT Full time

    JOB DESCRIPTIONAt Next, we're not only one of the UK's largest fashion retailers. We're also one of the largest listed companies, full-stop. We sell our products and thousands of world-famous brands, both in-store and online. What's more, we're growing. Fast. And it's the kind of growth and investment that is exciting for everyone in our business.Let's talk...

  • People Experience Partner

    2 weeks ago

    Leicester, Leicester, United Kingdom Axalta Full time

    Job DescriptionAxalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and...

  • Catering Assistant

    2 weeks ago

    Leicester, Leicester, United Kingdom ISS Facility Services Full time

    Catering AssistantContract: FoodLocation: Leicester, LE1 1SHHours of work: 37.5Working Pattern: 07:30am - 15:30pm Monday - FridayContract Type: PermanentSalary: £12.00Do you want to join a fantastic catering team? Are you passionate about creating great food and delivering the best service?As a Kitchen Assistant with ISS UK, you will be at the heart of the...

  • Healthcare Assistant

    2 weeks ago

    Leicester, Leicester, United Kingdom LOROS Hospice Full time

    DUTIES AND RESPONSIBILITIES: 1. Carry out specified delegated clinical care and support, consistent with the patient plan of care. 2. Make observations with regard to supporting the patient / users general health and well-being.Recognise and feedback any changes in patient condition and where required take appropriate action to support care and treatment...

  • Driver and Trade Counter Assistant

    2 weeks ago

    Leicester, Leicester, United Kingdom Kalsi Plastics Group Full time

    Job AdvertTrade Counter Assistant / Driver x 1Kalsi Group (UK) Ltd; well-established Manufacturing company in Birmingham are looking to expand their existing 3D Plastic Centre Ltd team; and have a fantastic opportunity for an experienced Trade Counter Assistant / Driver.3D Plastic Centres are manufacturers and distributors of maintenance free UPVC building...

  • Resident Experience Co-ordinator

    2 weeks ago

    Leicester, Leicester, United Kingdom Centrick Full time

    About the jobResident Experience Co-ordinator (Weekends)Leicester, UKWe are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in...

  • Health and Safety Assistant

    2 weeks ago

    Leicester, Leicester, United Kingdom gap Trading Full time

    We are seeking a highly motivated and experienced Health and Safety Instructor to join our team based in Leicester.As a Health and Safety Instructor, you will be responsible for delivering comprehensive training programs to educate employees on workplace safety practices and procedures. This is a vital role in ensuring the well-being of our workforce and...

  • Finance Assistant

    2 weeks ago

    Leicester, Leicester, United Kingdom Leicestershire Fire and Rescue Service Full time

    Leicestershire Fire & Rescue Service proudly serves Leicester, Leicestershire & Rutland, attending over 8,000 emergency incidents each year. Supporting our operational staff on the front line are a number of non-operational departments, which are key tothe successful running of the Service.About the roleYou will be responsible for supporting the accounts...

  • Administrator (Executive Leadership Team Portfolio Administration Assistant)

    2 weeks ago

    Leicester, Leicester, United Kingdom WQE Full time £23,585 - £25,276

    We believe that this is a particularly exciting time to be joining us, offering a real opportunity to make a difference in this thriving and vibrant Sixth Form College. their academic and wider achievements, their learning experiences, the support they receive in their academic progress, their learning environment and their wider experience of College life....

  • Accounts Payable Assistant

    2 weeks ago

    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Accounts Payable AssistantAt Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the...

  • Guest Service Assistant NIGHTS

    4 weeks ago

    Leicester, Leicester, United Kingdom Holiday Inn Express Leicester Full time

    JOIN OUR FAMILYAt RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the...