Customer Experience Executive
2 weeks ago
You should have a strong background in administration, excellent customer service skills, have the ability to meet deadlines in a fast paced environment, with an outstanding ability to effectively communicate with key stakeholders, be confident in demanding situations and have the ability to prioritise effectively and organise own workload to meet tight deadlines.
The role will cover the following:
- Gathering evidence to ensure a thorough investigation can take place
- Logging complaints on our internal feedback portal
- Responding to customers with the outcome of the investigation in a timely manner
- Complete root cause analysis with CSM
- Produce reports as and when required and present findings to Management
- Possess excellent written and verbal communication skills
- Taking calls from customers & dealerships where necessary
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industryleading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events
We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
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Unsure? Read on
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
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