Senior Customer Service Executive

2 weeks ago


Leicester, Leicester, United Kingdom Consultus International Group Full time

_Not just Customer Service_


Voted as 'Consultancy of the Year' with the 'Best Business Solution' at TELCA 2021, Consultus is a leading provider of net zero and energy services.

Our Customer Services team is our face and we're proud of how they represent us.

Lauded for a 'world-class' service, we have one of the highest client retention rates in the industry and have been voted 'Most Trusted Consultancy' for 2 years running.

Why are we different? It's more than a customer-first mindset, it's a different way of thinking. We think outside the box and work together to deliver solutions for our customers. Everyone in the Consultus family is important and your opinion matters


The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now.

At the forefront of innovation, we're looking for great minds to help us support people on their Net Zero journey.


Our Senior Customer Service Executives are:

  • Able to lead by example you will eventually help to train new starters
  • Experienced in customer service with a customer focus
  • Relationship builders with personality we want to see the real you
  • Computer literate (MS Office/365) with a focus on attention to detail
  • Good communicators, particularly over the phone

_We are invested in you_
We want to build a team for the future, not just today. That's why we're committed to your development and wellbeing and value your opinion. As part of your role, you will have your say on how we can improve.

We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards.

Perkbox allows you to create a benefits package which is unique to you In addition, you'll receive:

  • Extensive training and development, to help you become the best
  • A clear Progression Pathway
  • External 'Employee Assistance Programme' and continuous initiatives, to support mental and physical wellbeing
  • Flexible Working Scheme, to ensure a comfortable worklife balance
  • Enhanced annual leave entitlement
  • Enhanced maternity/paternity/adoption leave pay
  • Access to company Bonus Schemes

_Become an expert with us_
We will provide you with a great understanding of the energy industry.

After initial training, you will as part of your role:

  • Maintain relationships with relevant clients, internal stakeholders, and suppliers
  • Submit tender requests and providing recommendations to the client (flex/fixed contracts)
  • Review client estates quarterly for accuracy check for additions and deletions
  • Update monthly strategic internal reports
  • Assist in the review of client metering contracts and update systems accordingly
  • Assist in the management of complex queries associated to your specific portfolio as well as providing cover for fellow team members when absent we have a supportive culture
  • Drive company revenues and identify new business opportunities
  • Where required work independently to resolve queries and liaise with clients
  • Assist in resolution of objections and rejections
  • Phone clients and participate in client meetings
  • Delegate where required
  • Deliver the training to new starters
**_Committed to inclusion and diversity_

  • Leicester, Leicester, United Kingdom Guardsman Full time

    Customer Service ExecutiveLocation: LeicesterWorking Schedule:Monday - Friday 37.5Salary: £23,464 + BonusGuardsman are one of the leading suppliers of PPE & Workwear in the UK. Centrally based in the Leicester Distribution Centre is ideally located to serve you, wherever you are in the country. Our huge stocks and regular deliveries ensure that you get what...


  • Leicester, Leicester, United Kingdom Service Centre ID Full time

    Customer Service AdvisorLeicester (Enderby)£22, from April)Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest Independent...

  • Executive Secretary

    1 month ago


    Leicester, Leicester, United Kingdom Service Care Solutions Full time

    Service Care Solutions are looking for an Executive Secretary to work within Leicestershire Police on a 6-month initial contract.Location: LeicesterJob role/responsibilities:To obtain information that may be required by the Commissioner or his/her Chief Executive on a regular ad hoc basis; extract information from records and files or obtain as necessary...

  • Executive Secretary

    4 weeks ago


    Leicester, Leicester, United Kingdom Service Care Solutions Full time

    Service Care Solutions are looking for an Executive Secretary to work within Leicestershire Police on a 6-month initial contract.Location: LeicesterJob role/responsibilities:To obtain information that may be required by the Commissioner or his/her Chief Executive on a regular ad hoc basis; extract information from records and files or obtain as necessary...

  • Executive Secretary

    2 weeks ago


    Leicester, Leicester, United Kingdom Service Care Solutions Ltd Full time

    Service Care Solutions are looking for an Executive Secretary to work within Leicestershire Police on a 6-month initial contract. Location: Leicester Job role/responsibilities: To obtain information that may be required by the Commissioner or his/her Chief Executive on a regular ad hoc basis; extract information from records and files or obtain as...


  • Leicester, Leicester, United Kingdom Venquis Full time

    2 days ago Be among the first 25 applicants **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and...


  • Leicester, Leicester, United Kingdom Service Care Solutions Full time

    Job Title - Senior Human Resources Advisor Location - Coalville LE67 Contract - Temp 8 weeks Hours Role summary - The company is seeking a highly skilled and experienced Senior Human Resources Advisor to join their dynamic Human Resources team. This role is critical in supporting and actioning day-to-day people-related issues, including recruitment and...

  • Customer Service

    2 weeks ago


    Leicester, Leicester, United Kingdom Midco Print & Packaging Full time

    An opportunity has arisen for an administrator to join our Customer Service/Sales team, in a family run business. We have over 52 years' experience working with the NHS in print and packaging. We are specialist suppliers to major hospitals and laboratories throughout the UK & Ireland. As a company we believe it is very important to invest time to train and...

  • Customer Service

    2 weeks ago


    Leicester, Leicester, United Kingdom Allscreens Nationwide Full time

    Customer service & Job Deployment AgentAllscreens NationwideBirstall Leicestershire Head OfficeFull-time, Permanent- Salary - £23,457.00Be a part of the fastest growing automotive glass repair and replacement service in the UK, a business managed by windscreen people where people matter at all levels.Allscreens Nationwide are recruiting an Customer service...

  • Customer Service

    2 weeks ago


    Leicester, Leicester, United Kingdom Drive Leicester Full time

    Who are we?Drive Motor Retail represent Vauxhall, MG and Citroen we offer a wide range of new cars and vans whilst providing a variety of used and manufacturer approved vehicles to suit any need or price range.With a turnover of approximately £300 million per annum and over 700 members of staff employed in 12 dealerships across the country, giving the...


  • Leicester, Leicester, United Kingdom Axa Full time

    Description:It's an exciting time to join AXA Health, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. As part of this, we're looking for talented individuals to join our Service Delivery Team on a permanent basis.As a Customer Service...

  • Customer Service

    2 weeks ago


    Leicester, Leicester, United Kingdom Search Consultancy Full time

    Customer Service AdvisorLeicester City Centre£20,930 per annumMonday - FridayOccasional SaturdaysFlexible benefits packageBenefits: 6 weeks holiday + bank holidays Free on site parking 20% discount on EE mobile phone contracts Discounted hotel rates Career progression and developmentJob duties: Demonstrate excellent customer service Manage inbound and...

  • Senior Surveyor

    2 weeks ago


    Leicester, Leicester, United Kingdom Service Care Solutions Full time

    A client within the Public Sector based in the East Midland is currently recruiting for a Senior Estates Surveyor to join their commercial team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a local authority. Key purpose of the role is to manage, optimise and...


  • Leicester, Leicester, United Kingdom iTalent Consultancy Ltd Full time

    The CompanyMy client is a trusted, highly professional service provider at the forefront of Business Technology that is currently expanding their team by seeking a driven and ambitious Business Development Executive.Their progressive culture and positive energy lay the foundation for their continued success and rapid growth. This is an exciting opportunity...


  • Leicester, Leicester, United Kingdom Marshall Motor Group Full time

    Job titleSenior Service Advisor Job referenceREQ08822 Date posted02/05/2024 Application closing dateBlank LocationSEAT Leicester SalaryBlank Contractual hours BasisFull time Job category/typeAftersales AttachmentsBlank Job description Senior Customer Service Advisor Location: SEAT Leicester Hours: hours per week, including Saturday mornings on a rota...


  • Leicester, Leicester, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.HOW YOU WILL MAKE A DIFFERENCE:About you:Do you want to spend your working time making a difference in the world around you? Are you passionate about helping our incredible health service and...

  • Sales Executive

    2 weeks ago


    Leicester, Leicester, United Kingdom Verisure Services (UK) Limited Full time £60,000

    Salary potential: £60,000 a year (OTE) Field Sales Executive —Leicester The Field Sales Executive role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Executives earn between £30k – £40k OTE in their first year, and our top performers can earn more than £60k OTE.This Sales Executive role offers the...


  • Leicester, Leicester, United Kingdom 4Recruitment Services Full time

    Customer Service Advisor - LeicestershireContract - Full TimeSalary - £11.80phTo be the point of contact for all internal and external customers, including (but not limited to): service users, concerned family and friends, professionals, members of the public, organisational bodies and councillors. To assist customers across a widerange of council services...


  • Leicester, Leicester, United Kingdom Recoturbo Full time

    Recoturbo is one of the UK's leading turbocharger remanufacturers. We are looking for a customer-oriented service representative.As a customer service representative, you will be our client's primary point of contact. Your duties and responsibilities will include managing incoming calls and customer service inquiries and identifying and assessing customer...


  • Leicester, Leicester, United Kingdom Pertemps Leicester Full time

    The Role: Customer Service Advisor - PermanentWorking hours: Monday to Friday : 9am - 6pmLocation: LeicesterSalary:£20'800 (Rising to £22'500 in April)Are you an experienced customer service advisor who is looking for a new challenge?What is great about this position that it is Monday to Friday, so your weekends are your own You'll be pleased to know that...