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Customer Complaints Administrator

4 months ago

Annesley Woodhouse, Nottinghamshire, United Kingdom Connells Group Full time

Is customer service at the heart of everything you do? If so, we are looking for a dedicated
Customer Complaints Administrator to work within our Customer Care team in
Annesley.

This is an opportunity to work for the UK's largest Property Services Group, specialising in residential lettings.

We strive to provide a market-leading service, and despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we're on the lookout for those with great communication skills

Responsibilities of a Customer Complaints Administrator

  • Work within a team office environment handling your own caseload of customer concerns/complaints.
  • Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within predetermined timescales.

Skills and Experience to be a Customer Complaints Administrator:

  • Excellent communication skills
  • both written and verbally
  • Good at building and maintaining relationships with customers and stakeholders across the business
  • Effective time management and managing expectations
  • Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given
  • Selfmotivated able to work independently whilst maintaining a team player

Benefits of being a Customer Complaints Administrator:

  • Pension Scheme
  • Full training provided with excellent career progression opportunities throughout the business including qualifications in residential lettings


 Perks at Work
  • Discounts on products and services inc electrical & Travel
  • Discounts on estate agency, mortgage, conveyancing and surveying services.
  • Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
  • Nuffield Health Screening discounted medical assessment to provide an in depth picture of your health.
  • Nuffield Gym discount 20% on memberships at Nuffield Health & Fitness clubs across the UK.
  • Cycle to work scheme
CC00407

Job Reference:
CC00407