Client Support Specialist
4 weeks ago
Client Services Coordinator
RPS is in search of a proficient Client Services Coordinator/Administrator to join our Occupational Health (OH) team. This role is pivotal in ensuring seamless service delivery to our clients, managing daily operations effectively. You will adhere to established protocols and ensure that all responsibilities align with set performance indicators, always prioritizing customer satisfaction and proactively addressing their inquiries and requirements. Hybrid working options will be available after the training period.
At RPS, our projects impact the world around us. We define, design, and manage initiatives that create shared value in a complex, urbanizing, and resource-constrained environment. Our success is driven by our people. We seek individuals who share our commitment to solving significant challenges and who will receive support at every stage of their career.
Key Responsibilities:
Responding to all incoming communications from clients, suppliers, and the broader OH team Utilizing our specialized booking system to arrange appointments and inform relevant parties as necessary (comprehensive training will be provided) Monitoring client charges and generating invoices Participating in regular client meetings via video conferencing Accurately inputting weekly electronic timesheets (full training will be provided) Executing routine administrative tasks and handling any ad-hoc responsibilitiesIdeal Candidate Profile:
Significant experience in an office-based administrative role within a dynamic environment Proficient in the MS Office suite, with the ability to perform Pivot and Vlookups Exceptional organizational skills with the capability to prioritize tasks effectively Strong written and verbal communication abilities Keen attention to detail and a critical eye for accuracy, embodying a right-first-time approach Excellent interpersonal skills with a strong focus on customer service, capable of building and maintaining relationships with key clients and service users Ability to thrive under pressure and meet tight deadlines with a flexible mindset Competent in working collaboratively within a team as well as independently Benefits:
Flexible/hybrid working arrangements, 24 days of annual leave plus public holidays, a company pension scheme, complimentary onsite parking and facilities, a standard workweek of 37.5 hours (Monday to Friday), and an attractive benefits package.
Here, you will find genuine support and encouragement. We are an accredited training provider, committed to fostering learning and development for all employees. A personal development plan and a clear career pathway empower you to take charge of your career, with support available as far as you wish to progress.
We embrace and value diverse ideas, perspectives, and styles of thinking. A mix of experiences and skills is essential for developing the most innovative solutions. We respect one another and acknowledge the potential and contributions of everyone. You will be joining a diverse community and a company that prioritizes its people and their well-being.
We recognize the importance of flexible working arrangements, with agile offices and hybrid working as standard. We are open to discussions about flexible working options. This is a workplace designed for you.
RPS, A Tetra Tech Company:
As of January 2023, RPS has joined Tetra Tech, marking an exciting new chapter in our business. With 27,000 employees across more than 550 offices in over 120 countries on seven continents, Tetra Tech is a leading global provider of consulting and engineering services. As part of Tetra Tech, RPS is proud to offer our employees exceptional development and project opportunities, addressing some of the world's most complex challenges.
Next Steps:
If your profile aligns with our needs, you will be invited to participate in a competency-based interview.
If this opportunity resonates with your career aspirations, we look forward to hearing from you. All applications will be reviewed.
Please have your CV prepared and proceed with your application online.
Our Commitment to Diversity and Inclusion
We understand that a truly inclusive organization must leverage talent on a global scale without unnecessary barriers. We are dedicated to embedding diversity and inclusion principles in all our People processes to reflect the diversity of the communities and clients we serve, ensuring we secure, develop, and retain the best talent for the future of the company.
Our Approach to Diversity and Inclusion
Our employees embody our purpose, deliver on our promises, and demonstrate our core values daily. These values define our identity and underpin all our actions. They create the memorable experiences we are known for and make RPS a great place to work.
'Stronger Together' is one of our five core values, inherent in fostering an inclusive workplace:
'We are respectful, acknowledge diversity, and recognize the potential and contributions of everyone. We strive to bring out the best in one another, always assuming positive intent. Individuals who learn and grow thrive in our organization, sharing in our collective success.'
Recruitment Agencies
We maintain a Preferred Supplier List of trusted partners to assist us when necessary and do not accept speculative CVs or unsolicited candidate introductions from agencies not on this list. Please refer to the careers page on our website for further information.
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