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Client Relations Coordinator
3 months ago
Client Services Coordinator
RPS is in search of a dedicated Client Services Coordinator/Administrator to join our Occupational Health (OH) team. This role is pivotal in ensuring the seamless delivery of services to our clients, managing daily operations efficiently. You will adhere to established protocols and ensure that all responsibilities align with defined KPIs, always prioritizing customer satisfaction and proactively addressing their needs. Once trained, you will have the flexibility to work in a hybrid model.
At RPS, our projects are integral to the communities we serve. We define, design, and manage initiatives that create shared value in a complex, urbanizing, and resource-constrained world. Our workforce is our greatest asset. We seek individuals who share our commitment to solving significant challenges, with support provided at every stage of your career development.
Key Responsibilities:
Manage all incoming communications from clients, suppliers, and the broader OH team Utilize our specialized booking system to arrange appointments and keep relevant parties informed (comprehensive training will be provided) Oversee client billing and generate invoices Participate in regular client meetings via video conferencing Accurately input weekly electronic timesheets (full training will be provided) Execute routine administrative tasks and undertake any additional duties as requiredIdeal Candidate Profile:
Proven experience in a fast-paced office environment with strong administrative skills Proficient in the MS Office suite, including PivotTables and VLOOKUP functions Exceptional organizational skills with the ability to prioritize effectively Strong written and verbal communication abilities Keen attention to detail and a commitment to accuracy Excellent interpersonal skills with a focus on customer service, capable of building and maintaining relationships with key clients Ability to thrive under pressure and meet tight deadlines with a flexible mindset Capable of working collaboratively within a team as well as independently Benefits:
We offer hybrid and flexible working arrangements, 24 days of annual leave plus public holidays, a company pension scheme, complimentary onsite parking, and a comprehensive benefits package.
At RPS, you will find genuine support and encouragement. We are an accredited training provider, committed to fostering learning and development for all employees. A personalized development plan and a clear career pathway empower you to take charge of your professional journey, with support available as far as you wish to advance.
We value diverse ideas, perspectives, and styles of thinking. A mix of experiences and skills is essential for developing innovative solutions. We respect each individual and recognize the potential contributions of everyone. Joining our diverse community means becoming part of a company that prioritizes its people and their well-being.
We understand the importance of flexibility, offering agile office environments and hybrid working as standard. We are open to discussions about flexible working arrangements. This is a workplace designed to suit your needs.
RPS, A Tetra Tech Company:
As part of an exciting new chapter, RPS became a Tetra Tech company. With a workforce of 27,000 across more than 550 offices in over 120 countries, Tetra Tech is a leading global provider of consulting and engineering services. As a Tetra Tech company, RPS proudly offers our employees exceptional development and project opportunities, contributing to solutions for some of the world's most complex challenges.
Next Steps:
If you align with our requirements, you may be invited for a competency-based interview. If this opportunity resonates with your career aspirations, we encourage you to apply. All applications will be reviewed fairly.
Our Commitment to Diversity and Inclusion: We are dedicated to fostering a truly inclusive organization that effectively utilizes global talent without unnecessary barriers. Our commitment to diversity and inclusion is embedded in all our People processes, ensuring we reflect the communities and clients we serve, thereby attracting, developing, and retaining the best talent for our future.
Our Approach to Diversity and Inclusion: Our employees embody our purpose, fulfill our promises, and demonstrate our values daily. Our values define our identity and guide our actions. They create the memorable experiences we are known for and make RPS a great place to work.
'Stronger Together' is one of our core values, integral to fostering an inclusive workplace:
'We are respectful, acknowledge diversity, and recognize the potential contributions of everyone. We strive to bring out the best in one another, always assuming positive intent. Individuals who learn and grow thrive in our organization, sharing in our collective success.'
Recruitment Agencies: We maintain a Preferred Supplier List of trusted partners for recruitment assistance and do not accept unsolicited CVs or candidate introductions from agencies not on this list. For further information, please refer to the careers section of our website.
