Customer Service Resolution Specialist

3 weeks ago


Annesley Woodhouse, United Kingdom Countrywide Full time

About the Role:

Countrywide is seeking a skilled Customer Complaints Administrator to join our team. As a key member of our customer service team, you will play a vital role in ensuring that our customers' concerns are addressed in a professional and timely manner.

Responsibilities:

  • Investigate and resolve customer complaints in a fair and impartial manner.
  • Communicate with customers and other stakeholders to gather information and resolve issues.
  • Prepare and send written responses to customers, explaining the findings and any proposed resolutions.
  • Work collaboratively with other teams to ensure that customer complaints are resolved efficiently and effectively.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Previous experience in a customer-facing role or complaint handling is desirable.

What We Offer:

  • Full training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work for a leading property services company.

About Countrywide:

Countrywide is a leading property services company, providing a range of services to homeowners and landlords across the UK. We are committed to delivering exceptional customer service and are seeking a skilled and dedicated individual to join our team.



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