Customer Service Resolution Specialist
3 weeks ago
About the Role:
Countrywide is seeking a skilled Customer Complaints Administrator to join our team. As a key member of our customer service team, you will play a vital role in ensuring that our customers' concerns are addressed in a professional and timely manner.
Responsibilities:
- Investigate and resolve customer complaints in a fair and impartial manner.
- Communicate with customers and other stakeholders to gather information and resolve issues.
- Prepare and send written responses to customers, explaining the findings and any proposed resolutions.
- Work collaboratively with other teams to ensure that customer complaints are resolved efficiently and effectively.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Previous experience in a customer-facing role or complaint handling is desirable.
What We Offer:
- Full training and development opportunities.
- A competitive salary and benefits package.
- The opportunity to work for a leading property services company.
About Countrywide:
Countrywide is a leading property services company, providing a range of services to homeowners and landlords across the UK. We are committed to delivering exceptional customer service and are seeking a skilled and dedicated individual to join our team.
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