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Customer Service Representative

2 months ago

Annesley Woodhouse, United Kingdom Octane Recruitment Full time
Customer Service Advisor

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Octane Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met.

Key Responsibilities:
  • Act as primary contact for customers, handling incoming product and service requests
  • Complete enquiries at the point of sale, accurately and efficiently
  • Provide excellent service to the satisfaction of all customers
  • Use problem-solving skills to resolve customer issues
Requirements:
  • Become fully conversant with all functions of our bespoke IT platform
  • Comply with all relevant internal processes and procedures
  • Ensure optimum levels of productivity are always being met
  • Confident telephone manner and all-round communication skills
  • Flexibility within the various roles within the team
  • Maximise all commercial opportunities for the business
  • Actively promote best practice and innovative solutions to the business
  • Ensure pro-active communication to all areas within the group
  • Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals
  • Ensure the highest quality of work in accordance with company and customer standards
  • Ability to work under own initiative and within a team
  • Hands-on processing of customer orders
  • Consistently apply and demonstrate vehicle manufacturer and model knowledge
  • Experience with Microsoft Office and/or Freshdesk is preferred, but not essential

We offer a competitive salary and a range of benefits, including 30 days' holiday including bank holidays, a canteen, and a recreational area. If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application.