Customer Service Advisor

5 months ago

Annesley, United Kingdom Connells Group Full time

Are you an experienced residential **Property Manager**, who is looking to take the next step in their career?

We have an exciting opportunity to join our team as Assistant Operations Manager, and to use and develop your residential industry knowledge.

Our team specialises in rent & legal protection so a strong background in residential tenancies of all types, notices for possession and compliance legislation is required.

**Benefits of joining our team**:

- Core business hours: 9:00am - 5:30pm, Monday to Friday with free onsite parking.
- 23 days annual leave increasing with long service up to a maximum of 25 days.
- Ability to take industry qualifications
- Perks at Work - Discounts on products and services inc electrical & Travel
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Cycle to work scheme

We are looking for enthusiastic and motivated individuals who want to be a part of a passionate and dedicated team.

**The role**:

- Assisting the Operations Manager in the day to day management of the Department
- Dealing with escalated defences regarding possession claims and investigating claims.
- Escalated point of contact for any queries from within the branch network, as well as the Insurer and our appointed solicitors.
- Undertaking compliance checks - Audits and validating claims.
- Authorising payments under insurance policies.
- Ensuring the KPIs and SLA are maintained both for our Insurers and our customers.

**Skills & Attributes**:

- Experience within residential property management essential.
- Strong communication, influencing and customer service skills.
- Ability to adapt conversations to the situation by overcoming objections.
- Excellent organisation, prioritisation and time management skills with a strong attention to detail
- Ability to work proactively, comfortable at using their own initiative in a fast paced environment where priorities can change regularly

**Benefits**
- Core business hours: 9:00am - 5:30pm, Monday to Friday with free onsite parking.
- 23 days annual leave increasing with long service up to a maximum of 25 days.
- Pension scheme.
- Ability to undertake industry qualification.
- Perks at Work
- Discounts on products and services inc electrical & Travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.

CC00295

Job Reference: CC00295

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