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Tenancy Sustainment Officer

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom CV Recruitment (Staffordshire) Ltd Full time
Tenancy Officer

Temporary ongoing (with Permanent Opportunity)

Salary:
£9.94 - £11.16 per hour (£21,756)

Enhanced DBS Required

The Role:
This is a key post contributing to the delivery of housing services to residents and service users

Deliver a customer focused service

Co-ordinate tenancy management and rent collection to ensure all housing income is collected

Ensure supported accommodation is available for use and fair allocation of vacant properties

Ensure no vacant properties and void turnaround time is minimised

You will ensure H&S and property standards are maintained

Work effectively as a team member delivering excellent services to Residents

Ensure relationships with colleagues and external agencies are effective and professional

Property repairs and replacements are completed quickly

Support residents to maintain cleanliness of communal and personal space

Ensure adequate induction of residents, ensuring they are aware of the input given by Housing services

Accurate records are kept on individual tenancies and properties

Void management, tenancy sign up, anti-social behaviour, defects, complaints and terminations

Record on the IT reporting system to ensure all information is available to all staff

Advise residents of their obligations to H&S, especially with regards to the tenancy agreement

Hours:
2 weekly rota including weekends and bank holidays

Shifts include 09:00-17:00 and 14:00-22:00