Housing Management Specialist

7 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom Service Care Solutions Full time
Housing Officer Role

We are seeking an experienced and enthusiastic Housing Officer to join our team in Stoke-on-Trent on a full-time temporary ongoing basis. The successful candidate will be responsible for providing a high-quality housing management service to local residents, supporting people to sustain their homes and quality of life.

Key Responsibilities
  • Provide a high-quality housing management service, dealing with tenancy and leasehold management services within the local social housing stock.
  • Offer advice on safeguarding and health and well-being, covering a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and the promotion of personal independence.
  • Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, conducting regular reviews to increase the likelihood of sustaining their home.
  • Maintain an effective planned schedule of visits and inspections, identifying requirements across the local area.
  • Develop relationships with key internal and external partners to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding.
  • Manage nuisance and anti-social behaviour case work.
  • Maintain accurate records of casework, adhering to relevant policies and procedures while ensuring confidentiality and data protection guidelines are strictly followed.
Requirements
  • Previous experience working in a similar role as a Housing Officer is essential.
  • Knowledge of housing legislation, policies, and procedures.
  • Experience of dealing with complex casework both in person and in writing.
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner.
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines.
  • Full Enhanced DBS certificate is required for this role.

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