Housing Sustainment Specialist

3 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom Hiring People Full time
{"title": "Housing Sustainment Specialist", "description": "Job Summary

We are seeking an experienced Housing Sustainment Specialist to join our team at our Stoke on Trent Head Office. As a key member of our support team, you will play a vital role in delivering housing and support services to customers who have been referred through the Local Authority and other service providers.

Key Responsibilities
  • Ensure compliance with Housing/ASB legislation, Regulatory Compliance, and Consumer Standards
  • Manage day-to-day housing enforcement activities, sharing technical and operational knowledge with colleagues
  • Deal with escalated cases from the Housing Sustainment Team, including Rent Arrears, Anti-Social Behaviour, Misuse of Properties, and Abandonment of Tenancy
  • Prepare enforcement cases for court action where all informal approaches have failed to resolve the issue and present cases at Court where eviction notices and possession orders are required
  • Execute evictions in collaboration with Bailiffs
  • Ensure Landlord obligations in relation to all properties are met, including Gas Safety, Electrical Certification, and Fire Prevention, especially within communal areas
Requirements
  • Previous experience in a Housing Enforcement role with a Registered Social Landlord or similar organisation
  • Experience working with the needs of our customer group, including those with Learning Disabilities, Entrenched Homelessness, Mental Health, Drug and Alcohol Dependencies, and dual diagnosis
  • Demonstrable experience in managing and resolving rent arrears, property condition, abandonment/non-engagement with support services, anti-social behaviour, and similar issues within a Registered Social Landlord organisation or similar
  • A professional housing-related qualification (e.g. HNC Level 3/4) and/or corporate membership of the Chartered Institute of Housing
  • An awareness of Building Safety Legislation and Landlord obligations
  • GCSE Maths and English (Grade C or higher)
  • A full driving licence and access to a vehicle insured for business use
What We Offer
  • Flexible working with a regular office presence
  • 27 days annual leave in addition to public holidays
  • Excellent learning and development opportunities
  • Contributory pension scheme
  • Occupational sick pay
  • Healthcare cash plan
", "company": "Hiring People"}

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