Contact Centre Support Advisor

2 weeks ago

Southampton, Southampton, United Kingdom Carnival UK Full time
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you.


We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding.

We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role


As one of our Support Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via outbound calls.

Where possible you will always aim to provide a first call resolution to deliver the desired outcome.

We will look to you to build a trusting relationship with our guests, proactively identifying itineraries and cruise products that match their needs to make a booking.

Delivering guest satisfaction and a memorable experience is what we're in the business for, and you'll be at the heart of that.


Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities.

This role is a CUK13 and is offered on a full-time or part-time permanent basis with at least two days based in our Southampton office or may be considered on a fully remote basis where applicable.

Hours can be provided between 22.5 hours per week - 40 hours per week with set rotations.

About You
Fresh ideas and different perspectives are what excite us most and help us to succeed.

Alongside bringing these to the role, you'll also need:

  • Excellent customer service skills, with the desire to go the extra mile for our guests and travel partners.
  • Ability to resolve enquiries and complaints, delivering first call resolution to a highquality standard.
  • Ability to identify opportunities to retain guests' bookings by promoting our product features and benefits
  • Experience within a contact centre/high volume/customer service/ travel industry role
  • Experience of working towards and achieving KPI's, including telephony, sales and guest satisfaction measures
  • Flexibility to work shift patterns including evenings and weekends.

Being part of our team has its advantages
We're a holiday company so we know there's more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing.

  • Comprehensive training and embedding period
  • Opportunity to visit ships in our fleet in Southampton
  • Employee Discounted Cruising plus Friends and Family offers and late availability cruises
  • Home and officebased hybrid working (minimum two office days)
  • Regular office events including live entertainment, lifestyle events and charity partner fundraisers
  • Extensive learning and development opportunities
  • Minimum 25 days leave, bank holiday allowance and holiday trading scheme
  • Fantastic office space and location, close to local amenities and cruise ports in the heart of Southampton, offering a fun vibrant culture
  • Employeeled networks
  • Employee Assistance and Wellbeing programmes
  • Recognition scheme with prizes and awards
  • Contributory Defined Contribution Pension scheme
  • Company paid Health Cash Plan and health assessment
  • Inhouse Occupational Health support and access to digital GP
  • Life Assurance
  • Parental and adoption leave
  • Employee Shares Plan
  • Electric Car and Cycle to Work schemes
  • Onsite restaurant offering range of healthy cooked and grab and go meals
  • Discounted retail and leisure via discounts portal
- #LI-Hybrid_
- #

Job Functions:
Customer Service; Other; Sales;_
- #LI-NL1_

About Us:

  • Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.


No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness.

As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard.

Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years.

And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that suppor

  • Contact Centre Sales Advisor

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we'd love to hear from you.We work flexibly and will help you to find a healthy balance of...

  • Contact Centre Sales Advisor

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you.We work flexibly and will help you to find a healthy balance of...

  • Contact Centre Sales Advisor

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job Description We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, wed love to hear from you. We work flexibly and will help you to find a...

  • Contact Centre Sales Advisor

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you.We work flexibly and will help you to find a healthy balance of...

  • Contact Centre Sales Advisor

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you.We work flexibly and will help you to find a healthy balance of...

  • Child Contact Centre

    2 weeks ago

    Southampton, Southampton, United Kingdom Volunteerfirst Full time

    This is an exciting opportunity to support your local communitydeveloping Child Contact Centre in Eastleigh and the surrounding areas. We are an inclusive charity and we aim to ensurethat our committee is representative of the breadth and diversity of ourcommunity. We welcome volunteers from all sectors of our community andwould be particularly interested...

  • Aftersales Contact Advisor

    2 weeks ago

    Southampton, Southampton, United Kingdom Silcom Recruitment Limited Full time

    The Role:Here at Silcom Recruitment we are working with another leading client of ours, with the hire of an Aftersales Contact Advisor, for a busy motor trade dealership group, who own multiple sites in and around Hampshire. This is a superb progression opportunityfor an accomplished Contact Advisor with a great on target earningsResponsibilities:The main...

  • Child Contact Centre

    2 weeks ago

    Southampton, Southampton, United Kingdom Volunteerfirst Full time

    ECCC have been extremely fortunate to have a dedicated group oftrustees for the last 20 years. However, key Trustees and committee roles are now becomingavailable. This is an exciting opportunity to support your local communitydeveloping Child Contact Centre in Eastleigh and the surrounding areas. If you think you have the skills to support a small...

  • Contact Centre Training Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you.We work flexibly and will help you to find a healthy balance of...

  • Contact Centre Training Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you.We work flexibly and will help you to find a healthy balance of...

  • Call Centre Executive

    2 weeks ago

    Southampton, Southampton, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.Duties: Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and providing...

  • HR Advisor

    2 weeks ago

    Southampton, Southampton, United Kingdom CMA Recruitment Group Full time

    CMA HR Division is currently assisting one of their clients to recruit a HR Advisor on a 6 month fixed term contract based in their attractive offices in Southampton, Hampshire. Reporting to the Senior HR Advisor the purpose of the role is to provide professional, business focused and timely Employee Relations advice to key stakeholders in the business....

  • Parts Advisor

    4 weeks ago

    Southampton, Southampton, United Kingdom Breeze Motor Group Full time

    Company: Breeze Motor Group Role: Parts Advisor Salary: £28,000 to £30,000pa Location:BreezeVan Centre, Southampton Job type: Permanent, full time Would you like to be part of the iconic Volkswagen family? Do you feel like your experience can make a real impact? Then keep reading as we are looking for a Parts Advisor to join our Van Centre team in...

  • Parts Advisor

    2 months ago

    Southampton, Southampton, United Kingdom Breeze Motor Group Full time

    Company: Breeze Motor Group Role: Parts Advisor Salary: £28,000 to £30,000pa Location:BreezeVan Centre, Southampton Job type: Permanent, full time Would you like to be part of the iconic Volkswagen family? Do you feel like your experience can make a real impact? Then keep reading as we are looking for a Parts Advisor to join our Van Centre team in...

  • Aftersales Advisor

    2 weeks ago

    Southampton, Southampton, United Kingdom Breeze Motor Group Full time

    Company: Breeze Motor GroupIs this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Role: Parts AdvisorSalary: £28,000 to £30,000paLocation:BreezeVan Centre, SouthamptonJob type: Permanent, full timeWould you like to be part of the iconic Volkswagen family?Do you feel like your experience...

  • HR Advisor

    1 month ago

    Southampton, Southampton, United Kingdom Hays Human Resources Full time

    We are seeking an experienced HR Advisor / HR professional to work as part of a large team providing comprehensive HR service to managers. Initial temporary contract to End of August 2024 but with scope for a longer-term contract to March 2025.You will be supporting and working with managers across departments with proactive HR advice and guidance on a range...

  • HR Advisor

    4 weeks ago

    Southampton, Southampton, United Kingdom Hays Human Resources Full time

    We are seeking an experienced HR Advisor / HR professional to work as part of a large team providing comprehensive HR service to managers. Initial temporary contract to End of August 2024 but with scope for a longer-term contract to March 2025.You will be supporting and working with managers across departments with proactive HR advice and guidance on a range...

  • HR Advisor

    2 weeks ago

    Southampton, Southampton, United Kingdom Personnel Today awards Full time

    We are seeking an experienced HR Advisor / HR professional to work as part of a large team providing comprehensive HR service to managers. Initial temporary contract to End of August 2024 but with scope for a longer-term contract to March 2025. You will be supporting and working with managers across departments with proactive HR advice and guidance on a...

  • Customer Service Assistant

    2 weeks ago

    Southampton, Southampton, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in SouthamptonWe are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand.About Us:At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by dedicated...

  • Preparing for Adulthood Independence Advisor

    2 weeks ago

    Southampton, Southampton, United Kingdom Southampton City Council Full time

    Why work for us? )Providing the right support at the right time to enable and empower young people to realise their outcomes.This is an exciting opportunity for an experienced individual to undertake the role of Independence Advisor in the new Preparing for Adulthood service. The service is located within Adult Social Care but will work across both...