Call Centre Executive

2 weeks ago


Southampton, Southampton, United Kingdom Switch Advisor Consultancy Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.

Duties:

  • Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and providing appropriate solutions
  • Maintain a high level of professionalism and phone etiquette while interacting with customers
  • Communicate effectively with customers to ensure a positive experience and build strong customer relationships
  • Assist customers with product information, order status, billing inquiries, and general support
  • Collaborate with team members to resolve complex customer issues in a timely manner

Skills:

  • Strong analytical skills to assess customer needs and provide appropriate solutions
  • Excellent phone etiquette and communication skills
  • Ability to prioritize tasks effectively and manage time efficiently in a fastpaced environment
  • Strong problemsolving skills to address customer concerns and find resolutions

Salary:
From £23,022.67 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 11/04/2024
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