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Call Centre Representative

3 months ago

Southampton, Southampton, United Kingdom Connected Abodes Ltd Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Answer incoming calls from customers and provide assistance with their inquiries or concerns
  • Handle customer complaints or issues in a professional and efficient manner
  • Provide accurate information about products, services, and promotions
  • Communicate effectively with customers to ensure their needs are met
  • Analyze customer needs and recommend appropriate solutions or products
  • Follow call center scripts and procedures to ensure consistency and quality of service
  • Maintain a positive attitude and professional demeanor at all times

Skills:

  • Excellent phone etiquette and strong communication skills
  • Strong problemsolving abilities
  • Ability to work well in a team environment
  • Detailoriented with the ability to multitask effectively
If you are a motivated individual who enjoys providing exceptional customer service, we would love to hear from you.

Salary:
From £23,113.30 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 25/04/2024