Call Centre Representative

2 weeks ago


Southampton, Southampton, United Kingdom CHANNEL ALT LTD Full time

Duties:

  • Answer incoming calls and respond to customer inquiries
  • Make outbound calls to follow up on customer requests or sales leads
  • Identify and escalate priority issues
  • Upsell products and services when appropriate
  • Perform data entry and maintain customer databases
  • Maintain a high level of professionalism with customers

Experience:

  • Ability to analyze information and solve problems efficiently
  • Proficient in phone etiquette and customer service best practices
  • Experience with multilingual customer interactions is advantageous
  • Prior experience in a call center environment is preferred

Job Types:
Full-time, Permanent

Pay:
From £25,437.38 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 14/05/2024

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