Call Center Representative

2 weeks ago


Southampton, Southampton, United Kingdom Vibes And Verbs Full time

About Vibes & Verbs:

Welcome to Vibes & Verbs, where words come alive and stories take flight. We are a dynamic copywriting company passionate about crafting compelling content that resonates with audiences and drives results for businesses worldwide.

Vibes & Verbs is looking for a dedicated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and supporting our clients with their inquiries and needs.

Responsibilities:

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Provide accurate information about Vibes & Verbs' services, pricing, and promotions.
  • Resolve customer inquiries, complaints, and issues efficiently, ensuring high levels of customer satisfaction.
  • Process customer orders, payments, and account updates accurately.
  • Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system.
  • Collaborate with other departments to resolve complex customer issues and improve service delivery.
  • Follow up with customers to ensure their questions or issues are resolved to their satisfaction.
  • Meet or exceed performance targets, including call handling metrics and customer satisfaction scores.

Qualifications:

  • High school diploma or equivalent; a bachelor's degree in a related field is a plus.
  • Excellent verbal communication skills, with a clear and professional phone manner.
  • Strong problem-solving skills and the ability to handle challenging situations with patience and empathy.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems is a plus.
  • Ability to multitask, prioritize tasks effectively, and work well under pressure in a fast-paced environment.
  • Positive attitude, strong work ethic, and a commitment to providing outstanding customer service.

Benefits:

  • Competitive salary
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
  • Health benefits package
  • Paid time off and holidays

Join Vibes & Verbs and play a vital role in delivering exceptional customer service and building strong relationships with our clients. If you are passionate about helping others and thrive in a call center environment, we'd love to hear from you. Apply now to explore exciting opportunities with us



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