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Call Centre Operator

3 months ago

Southampton, Southampton, United Kingdom Relay Group Limited Full time
Are you passionate about helping others and providing exceptional customer service? Are you a great communicator with a knack for problem-solving? Join our dedicated team as a Customer Service Representative

Responsibilities:

  • Answer incoming calls from customers and provide assistance or information as needed
  • Handle customer inquiries and resolve any issues or complaints in a professional and timely manner
  • Upsell products or services to customers when appropriate
  • Communicate effectively with customers to understand their needs and provide accurate information
  • Enter customer data and update records in the company database
  • Follow phone etiquette guidelines to ensure positive customer interactions
  • Analyze customer interactions to identify trends or areas for improvement

Experience:

  • Previous experience in a call center or customer service role is preferred
  • Strong communication skills, both verbal and written
  • Ability to multitask and prioritize tasks effectively
  • Excellent data entry skills with attention to detail

Job Types:
Full-time, Permanent

Salary:
From £23,548.70 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Southampton (preferred)

Work Location:
In person