Service Administrator

1 week ago


Livingston, West Lothian, United Kingdom ScoMac Catering Equipment Ltd Full time

SERVICE ADMINISTRATOR - SCOMAC CATERING EQUIPMENT LTD - RAF-3263


ScoMac Catering Equipment Ltd is one of the largest independent commercial catering manufacturers/suppliers within the U.K, an excellent and varied opportunity has arisen to recruit for a
Service Administrator to complement our existing team.


Role Overview:


Reporting directly to the Service Administration Manager the primary purpose of this role is to provide an all-round administration support service.

Other duties include;

  • Update Customer Portals.
  • Raise and monitor warranty calls.
  • Raise Purchase Orders for subcontractors and monitor progress of job to completion.
  • Collate and file electronically PPM sheets.
  • Record / enter service calls within computer system.
  • Resolve customer enquiries by gathering the relevant information and responding accordingly.
  • Ensure all records are filed in a systematic format.
  • Provide support to our invoicing / Contract Administration Departments as and when required.
  • Improve quality of service by recommending improved processes.
  • Undertake any other tasks / duties as may be reasonably required whilst supporting other members of the Service Department.

Skills & Experience Required:

  • Possess previous experience in a similar role.
  • Possess excellent reporting, data entry, organisational and interpersonal skills
  • Be competent in Microsoft Office including Word, Excel and outlook. Experience of using 2serv / Exchequer operating systems would be an advantage but not essential as full training will be provided.
  • Possess the ability to problem solve.

What we offer in return:

  • Salary is negotiable dependant on skills and experience.
  • Full time, permanent contract.
  • Access to a contributory company pension scheme.
  • A varied and interesting role with one of the largest independent commercial catering manufacturers / suppliers within the UK.
To find out more about our Company please visit our Company website.

We are an equal opportunity employer.

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Microsoft Office
  • Word, Excel: 3 years (preferred)
  • 2serv / Exchequer: 3 years (preferred)
Service Administration: 3 years (preferred)

Work Location:
One location

Reference ID:
RAF-3263

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