Current jobs related to Technical Customer Support Advisor- Emar - Guildford, Surrey - Person Centred Software Ltd

  • Technical Support Advisor

    1 month ago

    Guildford, Surrey, United Kingdom Citrus Recruit Full time

    Job OverviewCitrus Recruit is thrilled to collaborate with a dynamic organization in the technology industry. This is an exciting phase in the company's journey of growth and innovation, providing a wide range of tech hardware solutions to clients throughout the UK.We are seeking an individual who is passionate about technology and eager to assist customers...

  • Technical Support Advisor

    1 month ago

    Guildford, Surrey, United Kingdom Citrus Recruit Full time

    Job OverviewCitrus Recruit is thrilled to collaborate with a dynamic organization in the technology industry. This is a pivotal moment in the company's expansion journey, as they offer a wide range of tech hardware solutions to clients throughout the UK.We seek an individual who is eager to immerse themselves in the tech environment, providing diverse...

  • Technical Support Advisor

    1 month ago

    Guildford, Surrey, United Kingdom Citrus Recruit Full time

    Job OverviewCitrus Recruit is proud to collaborate with a rapidly expanding organization in the technology industry. This is an exciting phase in the company's growth trajectory, providing a diverse range of tech hardware solutions to clients throughout the UK.We are seeking an individual with a passion for technology and a commitment to delivering...

  • Technical Support Advisor

    1 month ago

    Guildford, Surrey, United Kingdom Citrus Recruit Full time

    Job OverviewCitrus Recruit is proud to collaborate with a rapidly expanding organization in the technology industry. This is an exciting opportunity to be part of a company that provides a wide range of tech hardware solutions to clients throughout the UK.We are seeking an individual who is enthusiastic about working in the technology sector, providing...

  • Technical Support Advisor

    1 month ago

    Guildford, Surrey, United Kingdom Citrus Recruit Full time

    Job OverviewCitrus Recruit is thrilled to collaborate with a dynamic and expanding organization in the technology industry. This is an excellent opportunity to become part of a team during a pivotal phase of growth and development. The company offers a wide range of technological hardware solutions to clients throughout the UK.We are seeking an individual...

  • Technical Customer Support Specialist

    2 weeks ago

    Guildford, Surrey, United Kingdom Citrus Recruit Full time

    About the RoleCitrus Recruit is excited to be working in partnership with a rapidly growing business in the tech sector. This is an exciting opportunity to join a dynamic team and contribute to the company's growth and expansion.Job SummaryWe are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. As a...

  • Technical Customer Support Specialist

    2 weeks ago

    Guildford, Surrey, United Kingdom Citrus Recruit Full time

    About the RoleCitrus Recruit is excited to be working in partnership with a rapidly growing business in the tech sector. This is an exciting opportunity to join a dynamic team and contribute to the company's growth and expansion.Job SummaryWe are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. As a...

  • Service Advisor

    7 days ago

    Guildford, Surrey, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Service Advisor Job Description **About the Role** We are seeking an experienced Service Advisor to join our busy team at a franchised Motor Trade main dealer group in the Guildford area. As a Service Advisor, you will be responsible for advising on technical queries or issues, dealing with customers in a professional and courteous manner, and...

  • Service Advisor

    7 days ago

    Guildford, Surrey, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Service Advisor Job Description **About the Role** We are seeking an experienced Service Advisor to join our busy team at a franchised Motor Trade main dealer group in the Guildford area. As a Service Advisor, you will be responsible for advising on technical queries or issues, dealing with customers in a professional and courteous manner, and...

  • Service Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Job Title: Service Advisor - Motor TradeJob Type: Full-timeIndustry: AutomotiveLocation: GuildfordJob Description:We are seeking an experienced Service Advisor to join our busy team at a franchised Motor Trade main dealer group in the Guildford area. As a Service Advisor, you will be responsible for advising on technical queries or issues, dealing with...

  • Service Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Job Title: Service Advisor - Motor TradeJob Type: Full-timeIndustry: AutomotiveLocation: GuildfordJob Description:We are seeking an experienced Service Advisor to join our busy team at a franchised Motor Trade main dealer group in the Guildford area. As a Service Advisor, you will be responsible for advising on technical queries or issues, dealing with...

  • Technical Support Specialist

    1 month ago

    Guildford, Surrey, United Kingdom Damia Group Full time

    Technical Support Engineer Company OverviewDamia Group is a prominent player in the home comfort industry, recognized for its innovative solutions in condensing technology, including tankless water heaters and advanced boiler systems. ROLE OBJECTIVEThe primary aim of this position is to deliver exceptional technical and customer service support for our range...

  • Service Advisor

    6 days ago

    Guildford, Surrey, United Kingdom Jago Consultants Full time

    Service Advisor Opportunity in GuildfordWe are seeking a skilled Service Advisor to join our client's team in Guildford, Surrey. As a Service Advisor, you will play a crucial role in ensuring the highest standard of courtesy and professionalism when interacting with customers and members of the public.Key Responsibilities:Provide accurate and transparent...

  • Service Advisor

    6 days ago

    Guildford, Surrey, United Kingdom Jago Consultants Full time

    Service Advisor Opportunity in GuildfordWe are seeking a skilled Service Advisor to join our client's team in Guildford, Surrey. As a Service Advisor, you will play a crucial role in ensuring the highest standard of courtesy and professionalism when interacting with customers and members of the public.Key Responsibilities:Provide accurate and transparent...

  • Technical Support Specialist

    1 month ago

    Guildford, Surrey, United Kingdom Carlton Recruitment Solutions Ltd Full time £21,000 - £26,000

    Position: Technical Support SpecialistEmployment Type: Full-Time PermanentWork Environment: Office BasedBenefits: Company pension plan Employee discounts available Complimentary parking Health and wellness initiatives On-site parking facilities Private health insurance Retail discountsOverview:Are you passionate about technology, particularly in the areas of...

  • Automotive Service Advisor

    24 hours ago

    Guildford, Surrey, United Kingdom Jago Consultants Full time

    Service Advisor Job Opportunity in GuildfordWe are seeking a skilled Service Advisor to join our client's team in the Guildford area of Surrey. As a Service Advisor, you will play a crucial role in ensuring customers receive exceptional service and support.Key Responsibilities:Provide professional advice to customers on service and repair work required for...

  • Automotive Service Advisor

    22 hours ago

    Guildford, Surrey, United Kingdom Jago Consultants Full time

    Service Advisor Job Opportunity in GuildfordWe are seeking a skilled Service Advisor to join our client's team in the Guildford area of Surrey. As a Service Advisor, you will play a crucial role in ensuring customers receive exceptional service and support.Key Responsibilities:Provide professional advice to customers on service and repair work required for...

  • Automotive Service Advisor

    3 days ago

    Guildford, Surrey, United Kingdom Jago Consultants Full time

    Service Advisor Job Opportunity in GuildfordWe are seeking a skilled Service Advisor to join our client's team in the Guildford area of Surrey. As a Service Advisor, you will play a crucial role in ensuring customers receive exceptional service and support.Key Responsibilities:Provide professional advice to customers on service and repair work required for...

  • Automotive Service Advisor

    3 days ago

    Guildford, Surrey, United Kingdom Jago Consultants Full time

    Service Advisor Job Opportunity in GuildfordWe are seeking a skilled Service Advisor to join our client's team in the Guildford area of Surrey. As a Service Advisor, you will play a crucial role in ensuring customers receive exceptional service and support.Key Responsibilities:Provide professional advice to customers on service and repair work required for...

  • Service Advisor

    2 days ago

    Guildford, Surrey, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy in GuildfordWe are seeking a skilled Service Advisor to join our team at a busy dealership in Guildford. As a Service Advisor, you will be responsible for delivering exceptional customer service, ensuring that our customers receive the highest level of care and attention.Key Responsibilities:Provide outstanding customer service,...

Technical Customer Support Advisor- Emar

3 months ago

Guildford, Surrey, United Kingdom Person Centred Software Ltd Full time

Joining as a senior member of our Customer Support Team, you will play a crucial role in providing high level technical support for our Electronic Medication Administration Record (eMAR) customers.

You will be responsible for troubleshooting and investigating technical issues and bugs to resolve customer inquiries. Bringing experience in a technical support role, you will ensure a high level of customer support and understanding.

What you'll do:

  • Act as an escalation point for technical issues that require further investigation
  • Identify and troubleshoot technical issues reported by customers adhering to agreed service level agreements (SLAs).
  • Update customers on the status of their support ticket, including guidance on expected outcomes and potential workarounds
  • Collaborate with internal teams, such as product development, to improve product reliability and escalate highpriority issues to relevant management

What you'll bring:

  • Proven experience in technical support roles, preferably within the SaaS industry or software development environment
  • An understanding of software systems and how they work alongside the ability to troubleshoot complex software issues
  • Excellent communication skills with the ability to convey technical information clearly
  • A meticulous attention to detail and problem solving approach
  • Passionate about customer satisfaction and providing an excellent customer service
  • Ability to multitask and prioritise tasks effectively in a fastpaced environment.
  • Familiarity with customer support tools and ticketing systems (e.g., Zendesk, Freshdesk) is a bonus.

What we offer:

  • We are an official great to place to work Working at Person Centred Software | Great Place To Work UK
  • The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
  • As base salary of up to £35,000
  • Bonus scheme
  • 25 days holiday
  • Net zero pension scheme
  • Regular company updates
  • Additional perks including; cycle to work scheme, staff discounts portal and employee assistance programme
Z2M0lGgoAV