Client Service Executive

2 weeks ago

Glasgow, Glasgow City, United Kingdom Barclays Bank UK PLC Full time

Client Service Executive

Glasgow


As a Barclays Client Service Executive, you will handle a wide variety of inbound calls and administrative activities for clients covering Barclays investment servicing and banking products.

You will liaise with both internal and external stakeholders to resolve queries and understand requirements to meet client needs.

Within Client Enablement service centres, we aim to deliver a consistently excellent world class banking experience, making it effortless to do business with us.


Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.


At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.

We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours).

Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.


What will you be doing?

  • Delivering a consistently excellent client experience through various method of interaction including but not limited to telephony, chat and written communication
  • Ensuring accuracy in all aspects of work, ensuring client requests are completely correctly and within agreed time scales whilst adhering to policy and procedures
  • Managing time effectively, adhering to work patterns and schedules to meet customer demand whilst ensuring own personal objectives are achieved
  • Participating in citizenship activities that contributes to the wider Client Services world
  • Working with a range of internal stakeholders, support functions and third parties to resolve client queries
  • Continuing improvements, brings forward suggestions, shares best practice and participates fully in team meetings

What we're looking for:


  • A well-motivated individual focused on becoming proficient in role to help deliver an expert banking service
  • Diligent to identify potential client harm relating to consumer duty framework
  • Someone who takes ownership to investigate and resolve complaints to clients satisfaction, whilst adhering to procedures
  • Ability to identify opportunities to improve client journeys and / or create capacity; and a key member that assists with work streams and projects and actively contributes

Skills that will help you in the role:

  • Specialty in the command of English language with good written and verbal skills
  • Skilled and competent to negotiate and influence across a wide range of internal and external stakeholders

Where will you be working?

In Glasgow we have a main site on Glasgow Campus in Place Lane, it's a well populated area within one of the most popular cities in the UK.

Barclays in Jersey promotes its 'Values' and is at the forefront of everything we do with a business emphasis on our 'Shared Growth' agenda with colleagues volunteering to help others in the community they live.

We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group.

#LI-Hybrid

  • Client Services Executive

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Meraki Full time

    Meraki Talent are recruiting a Client Services Executive for a leading Investment Management firm in the heart of Glasgow.Working as part of an established team, you will be responsible for being the first point of contact for client enquiries, providing a first class client service.This role will require applicants to build and maintain relationships with...

  • Client Executive

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Mercer Full time

    Are you a natural at building relationships? Do you thrive on customer satisfaction?Are you tenacious, interested in sport, and get a buzz from working in a busy environment?If you answered yes, we have the perfect role for youWe have a fantastic opportunity to join our team within Marsh Sport as a Client Executive, this is the perfect role for an individual...

  • Field Service Engineer

    7 days ago

    Glasgow, Glasgow City, United Kingdom Client Full time

    Field Service Engineer Glasgow (Flexible Working Available) Up to £39,000 (DOE) + Excellent Progression + Training Opportunities + Pension + Holidays + Monday - Friday (no weekends required) Are you an experienced Electrical or Mechanical Engineer? Do you want to expand your skill set and progress your engineering career by joining an industry leader who...

  • Client Executive

    1 month ago

    Glasgow, Glasgow City, United Kingdom Marsh Full time

    Are you a natural at building relationships? Do you thrive on customer satisfaction?Are you tenacious, interested in sport, and get a buzz from working in a busy environment?If you answered yes, we have the perfect role for youWe have a fantastic opportunity to join our team within Marsh Sport as a Client Executive, this is the perfect role for an individual...

  • Field Service Engineer

    3 hours ago

    Glasgow, Glasgow City, United Kingdom Client Full time

    Field Service Engineer Glasgow (Flexible Working Available) Up to £34,000 (DOE) + Excellent Progression Opportunities + Training + Pension + Holidays + Monday - Friday (no weekends required) Are you a junior engineer who holds a HNC qualification or Engineering degree? Do you want to expand your skill set and progress your engineering career by joining an...

  • Client Services Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Meraki Talent Full time

    Job descriptionMeraki Talent's industry leading Financial Services client are looking for a Client Services Analyst to join an expanding team.This position is a client facing role and requires that he/she establish and manage expectations to a high standard.Responsibilities of the Position: Resolve client issues by determining root causes of problems and...

  • Client Relationship Executive

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom VB Group LTD Full time

    As a Client Relationship Executive, you will play a crucial role in driving our business growth by establishing and maintaining strong relationships with clients.We are seeking a dynamic and results-driven individual who is passionate about sales, customer satisfaction, and teamwork.Duties: Serve as the main point of contact for customers, addressing...

  • Principal Client Construction Adviser

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom UK Civil Service Full time

    Job summaryAn opportunity has arisen for the post of Principal Client Construction Adviser to support the Glasgow Office Project (GOP) Director, and other team members, in the delivery of a new purpose-built net zero carbon office Hub in Glasgow city centre for Scottish Government together with a number of its Public Bodies.�Working within the GOP team in...

  • Conference and Banqueting Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Stafffinders' Client Full time £35,000

    If you are passionate about delivering exceptional service in a luxury setting then this is the role for you as we look for an experienced Conference & Banqueting Manager to join our outstanding luxury hotel client on the outskirts of Glasgow. What you will get in your new role Excellent salary of £35,000 per annum Generous share of gratuities Enhanced...

  • Support Engineer

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Client Full time

    Support Engineer (Switchgear)GlasgowCompetitive Salary + Days (8am - 5pm Monday to Thursday, 8am - 12pm Friday) + Potential Bonus (8-12%) + Product Training + Opportunties for Progression + No Weekends + Early Finish FridayExciting opportunity for someone who is looking for a fresh challenge in their career and join a company who will invest in your...

  • Support Engineer

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Client Full time

    Support Engineer (Switchgear)GlasgowCompetitive Salary + Days (8am - 5pm Monday to Thursday, 8am - 12pm Friday) + Potential Bonus (8-12%) + Product Training + Opportunties for Progression + No Weekends + Early Finish FridayExciting opportunity for someone who is looking for a fresh challenge in their career and join a company who will invest in your...

  • Client Services

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Meraki Full time

    Meraki Talent are delighted to be supporting a global firm, for an 12month Fixed Term opportunity within Glasgow.Applicants should be fluent in English / and German and have come from a customer focused background, where they have been delivering a first class customer experience.Key duties will include; Providing a first class service to customers via...

  • Customer Service Executive

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.Duties: Provide exceptional customer service to clients via various face to face channels Answer customer inquiries and resolve issues...

  • Servicing Account Executive

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Lawes Insurance Recruitment Full time £300,000

    Industry – Insurance (Insurance, Broking) This leading broker is looking for an experienced commercial insurance account executive to service an already profitable book of business in Glasgow. This exciting opportunity involves overseeing a diverse portfolio with an annual income of around £300,000, covering mid to large size accounts in sectors ranging...

  • Customer Service Executive

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Henrys (Glasgow) Ltd Full time

    We are looking for an enthusiastic Customer Service Executive within our busy Suzuki dealership in Shawlands. You would have a passion for delivering fantastic customer service and an interest in cars.We are looking for self-starters who enjoy keeping up to date with all the latest breakthroughs in the automotive industry - especially when it comes to...

  • Managed Service Executive

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.The...

  • Software Architect

    7 days ago

    Glasgow, Glasgow City, United Kingdom Client Full time

    Software ArchitectUp to £70, % Bonus + International Travel + Health benefitsGlasgow - HybridAn exciting opportunity to join a leading global company specialising in the development and sale of cutting-edge automotive, Power and Infrastructure applications. An innovative leader in the industry since 1971, on a mission to combat climate change by providing...

  • Client Services Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Jones Whyte Full time

    Role: Client Services AdvisorPlace of work: Glasgow, City CentreContract type: Permanent, 35 hours per weekWorking Hours: Working patterns available - 8am-4pm, 9am-5pm, 10am-6pmSalary: £22,000Do you have a passion for customer service? Are you a skilled communicator who is happy engaging with clients on a number of services?Would you like to work for a firm...

  • Client Services Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Reed Insurance Full time

    Fantastic new Client Services Manager opportunity in GlasgowSalary up to £50K DOE/Qualifications - Hybrid/WFH -Career ProgressionHighly competitive benefits package including excellent pension and bonusREED are pleased to be working with a well-respected Financial Planning company who are looking for an experienced Client Services Team Manager to join and...

  • Client Services Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Jones Whyte Full time

    Role: Client Services AdvisorPlace of work: Glasgow City CentreContract type: Permanent, Full-timeWorking Hours: Monday - Friday, 35 hours per weekDo you have a passion for customer service? Are you a skilled communicator who is happy engaging with clients on a number of different services? Would you like to work for a firm whose purpose is to provide a...