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Supervisor

3 months ago

Greenhithe, Kent, United Kingdom KIKO Milano Full time

JOB DESCRIPTION

MISSION OF THE POSITION


The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team.

Takes full accountability for the store when the Store Manager and (or) Assistant Store Manager is on leave.

MAIN RESPONSIBILITIES - Supervisor

PEOPLE MANAGEMENT

  • Coach and support the team to deliver customer experience and business goals
  • Support the team to deliver the customer experience and business goals

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

  • Monitor that Business KPIs are in line with goals, set followup action plans for the store as agreed with the Store Manager
  • Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)
  • Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager
  • Completion of all BeKIKO dossiers, quizzes and training elements
  • Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock
- loss)

PROCEDURES & POLICIES EXECUTION

  • Guarantee that stores are compliant with all KIKO standards and procedures
  • Guarantee the compliance with store procedures (KIKO STORE BOOK).
  • Guarantee the execution of the promotional calendar.
  • Guarantee all operational procedures are adhered to in store and that the store is compliant
  • Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies

Job Types:
Full-time, Permanent

Pay:
£28,500.00 per year

Benefits:

  • Employee discount
  • Store discount

Schedule:

  • 8 hour shift
  • Flexitime

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Greenhithe, DA9 9ST: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Have you previously worked in a Retail background ideally apparel or beauty?

Experience:

  • Supervising: 3 years (preferred)

Work Location:
In person

Application deadline: 13/06/2024

Reference ID:
Bluewater

Expected start date: 17/06/2024