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Supervisor

2 months ago

Greenhithe, Kent, United Kingdom Watchfinder Full time
About the Role

We are seeking a highly motivated and experienced Supervisor to join our team at Watchfinder. As a Supervisor, you will play a key role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Customer Experience: Greet customers, share brand history and product knowledge, and ensure a memorable customer experience.
  • Store Standards: Maintain store cleanliness, dress the store, and report any issues to HQ.
  • Team Leadership: Lead and implement high standards of customer experience and product knowledge within the team.
  • Key Holder: Assume responsibility for the store in the absence of management.
  • Sales and Enquiries: Manage customer enquiries and sales orders, and lead by example in embedding the customer experience journey.
  • Team Development: Inspire and motivate the team to meet and exceed performance standards.
  • Business Development: Contribute to boutique success by generating new sales pipeline ideas.
  • Culture and Values: Embody Watchfinder's values of 'Caring', 'Pioneering', and 'Outstanding'.
Requirements
  • Leadership Experience: Strong leadership qualities with coaching/mentoring experience and a track record of delivering results in a sales environment.
  • Retail Background: Ideally, you will come from a retail background with experience in fashion, luxury, lifestyle, or automotive sectors.
  • Communication Skills: Strong communication skills with experience in dealing with customers in person and via telephone/email.
  • Negotiation Skills: Strong negotiation skills with the ability to handle customer objections.
  • Organisation and Prioritisation: Highly organised with the ability to manage and prioritise your own workload.
  • Positive Attitude: A positive 'can do' approach and a willingness to learn.
Interview Process

We aim to provide a transparent interview process from the moment you apply. Our Talent team will reach out to you within two weeks to conduct an introductory call. This will be followed by an in-person interview with the Store Manager, and a final interview that may include a short assessment/task.