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Store Supervisor

2 months ago

Greenhithe, Kent, United Kingdom Watchfinder Full time
About the Role

We are seeking a highly motivated and experienced Store Supervisor to join our team at Watchfinder. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, ensuring a memorable experience for every customer.
  • Lead and implement high standards of customer experience and product knowledge within the team.
  • Act as a Key Holder and assume responsibility for the store in the absence of the management team.
  • Manage the ongoing pipeline of customer enquiries and sales orders for the wider sales team.
  • Contribute to the boutique success by putting forward different ideas on generating new sales pipeline for the team.
  • Support, respect, and coach fellow colleagues, embodying the Watchfinder values of 'Caring', 'Pioneering', and 'Outstanding'.
Requirements
  • Strong leadership qualities with some coaching/mentoring experience and a track record of delivering results within a sales environment.
  • Highly organised with the ability to manage and prioritise your own workload.
  • Strong communication skills with experience in dealing with customers in person and via telephone/email.
  • Strong negotiation skills with the ability to handle customer objections.
  • A positive 'can do' approach and a willingness to learn.
What We Offer

We provide a transparent interview process, open-door access to key people across the business, and a collaborative culture. Our aim is to provide you with a seamless and consistent customer experience, and we are committed to helping you grow and develop in your career.