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1st Line IT Support Executive

3 months ago

High Wycombe, Buckinghamshire, United Kingdom PURPLE PANDA RECRUITMENT LTD Full time

My client are a leading telecommunications company looking to recruit a First Line IT Support Engineer to join their High Wycombe head office.

Following company training the successful applicant will be responsible for a smooth and seamless provision ofIT support for both internal and external clients.


The day to day role will involve resolving issues and support for management and employees of a group of companies from a ticket-based system amd aiding and supporting our external customer base.


Duties Include, but are not limited to:

  • Remote IT Telephone Support for customers
  • Provide remote support using any industry accepted remote support software.
  • Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
  • Scheduled Server maintenance
  • Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
  • Adherence to a call logging process
  • Password resets/mail routing/new accounts etc.
  • Logging customer queries and meeting SLA's
  • Updating existing tickets with SLA time
  • Remote IT Maintenance for customers
  • Onsite IT Support for customer
  • Onsite Project installation work
  • Escalate when needed to in accordance with SLA
In return, you will be given a competitive basic salary from £20,000 to £25,000 per annum DOE. With industry recognised training and personal development plans, plus staff bonuses and holiday incentives