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Technical Support Specialist
2 months ago
We are seeking a highly skilled German speaking Technical Support Analyst to join our team at Trinity Resource Solutions. As a key member of our IT support team, you will be responsible for providing exceptional technical support, customer service, and advice to our client retail businesses across Europe and the UK.
Key Responsibilities:- Provide technical support to European and UK businesses, Field Consultants, and retail staff via phone or email, escalating complex technical/digital issues to senior team members as needed.
- Evaluate and escalate hardware-related issues to vendors and Point Of Sale software issues.
- Maintain accurate and complete records of all cases/incidents reported in our call logging system.
- Stay up-to-date with information on new promotions, technology changes, ongoing major incidents, and software updates.
- Evaluate and escalate trending issues reported to the technical support desk during calls to senior team members and Senior technical lead.
- Experience within the Retail sector, supporting or working with technologies such as POS Software/Hardware Support.
- IT-related experience or background at 1st Line Level.
- Excellent written and spoken English and German.
- Previous experience of providing telephone, remote, and e-mail support.
- Technical experience to include MS Windows 7/10, printer setup, installation, and configuration.
- Experience of working as part of an IT Support Team.
- Engaging communication skills.
- Ability to make decisions and act on own initiative to resolve issues.
- Ability to communicate clearly in a non-technical manner.
