![Doodle Products Limited,](https://media.trabajo.org/img/noimg.jpg)
Ecommerce Customer Service Agent Full Time
2 weeks ago
Job description
Join our constantly growing customer service department. We have a combined team of over 40 people In the company.
Become part of a fast growing online retailer with huge potential to grow within the role. Working within a busy office warehouse
- Customer care experience required
- Full time job in a fast paced office
- Hourly rate £13.00 per hour scheduled to increase after 1 month
- Satisfactory performance will result in further pay increases
- Plenty of opportunity for overtime and additional hours
- Contacting courier companies
- Daily printing dispatch/shipping labels
- Processing customer returns
Previous experience and skills:
Must have e-commerce experience
Good Communication Skills, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner
Problem-Solver, Multi-tasking, Prioritising, Phone Etiquette
Ability to follow guidance and instructions set my management
Must have Good IT skills. Excel word outlook
Stock control and warehouse experience desirable
We are looking for:
An individual with a passion for helping customers and experience delivering excellent customer service, in an eCommerce environment
Hard working, efficient, responsible, a fast learner, well organised and punctual
Works with management to maintain best practices for efficient communication with customers
Ability to adapt to work in a fast paced environment
Salary:
£13 per hour increasing to £13.25 after 1 month.
Potential for further pay reviews in the coming months based on performance, attitude and punctuality.
Expected hours: 50 per week
Mon - Fri
- 7.30 am pm
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Job Types:
Full-time, Permanent
Pay:
From £13.00 per hour
Expected hours: 50 per week
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Onsite parking
Supplemental pay types:
- Performance bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Reference ID:
Ecom
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