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Administrator/chapel Attendant

3 months ago

Grantham, Lincolnshire, United Kingdom Crematoria & Memorial Group Full time
At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.


We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care.

Every day, we want to exceed our customers' expectations, we aim to do this by persistently delivering excellent client service through the continued dedication of our people.


Our values:

Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.


Interested in becoming part of our family...?


We currently have an opportunity for an Administrator/Chapel Attendant to join our Business Leader, Andrew Pughe-Jones,
and his dedicated team of crematoria professionals at our Grantham Crematorium, serving our communities across the Lincolnshire area.


What will you be doing?

Working hours:
Mon - Fri (09:00 - 17:00) with the very occasional Saturday to be worked as and when needed


As an Administrator/Chapel Attendant, you will play an integral part in supporting our families and will offer someone the chance to work in a fulfilling role, supporting the important delivery of the highest levels of client services as set out in 'Service our Local Communities' and will also include the below.


  • Ensure the safe custody of ashes in the care of the crematorium Suggest refinements and improvements in client service to the Manager.
  • Liaise with Funeral Directors and Ministers, ensuring any specific requests from the family are inputted in the database regarding services that are carried out.
  • Preparation of banking, client invoices and supporting credit control with branches
  • Maintaining accurate, indexed records of funeral arrangements.
  • Input & maintain records on computers to comply with industry regulations.
  • General adhoc administration to ensure compliance for cremation and burial.
  • Chapel duties to include: Preparation of the chapel prior to each service including cleaning, polishing and sanitisation and preparing music/webcasting links for friends and family who cannot attend in person.

What Do I Need?

  • Previous experience in a Customer Service or Administrative position.
  • Proactive approach and ability to communicate effectively with a range of people.
  • Presentable at all times, acting with professional conduct and showing empathy.
  • Excellent attention to detail is

What do you get?

  • An annual salary of £22,12
  • Accruing days holiday + bank holidays
  • Sick pay eligibility after 12 month qualifying period
  • Life Assurance 2 x salary
  • Company Pension Scheme
  • Opportunity to enrol on several of our apprenticeship schemes

What are the next steps?

Learning & Development


Our Learning and Development teamwork with our people to increase the knowledge and skills needed to deliver their roles and develop themselves.

We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways.

These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish

Apprenticeships


From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation.


Equality, Diversity, and Inclusion Statement


Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.


We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed, and bold action to promote inclusion and belonging.


What Will I Be Doing as An Chapel Attendant / Administrator?


As a Chapel Attendant / Administrator, you will be carrying out a wide range of administrative support to our busy funeral operations, clients, and suppliers.

You are going to be the coordinator that supports our families, arranges the funerals and works alongside our teams to ensure that the funerals are delivered at the highest standard.


Other duties will include:

  • Take responsibility for the preparation of the chapel prior to each service including cleaning, polishing and sanitisation
  • Take responsibility for the preparation of music and webcasting for friends and family who cannot attend in person.
  • Ensure the safe custody of ashes in the care of the crematorium Suggest refinements and improvements in client service to the Manager
  • Liaise with Funeral Directors and Ministers, ensuring any specific requests from the fam