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Service Desk Manager
3 months ago
Service Desk Manager required for a leading financial services organisation in London who are looking for an experienced leader to line-manage a team of eight 1st to 2nd line Support Analysts and Engineers.
Our client are looking for someone to be able to manage the day-to-day operations of the Service Desk function, create and report on KPIs for team and service performance, drive improvement initiatives, carry out appraisals, and support training and development opportunities for more junior team members.
Operating in a Microsoft environment, our client are looking for someone with previous knowledge of Azure Cloud and O365 product suite. In addition, ServiceNow experience is essential across Incident and Problem, KBs and Asset Management.
Required technical skills:
- Leadership experience in an ITSM/ITIL V4 environment
- Strong working knowledge of ServiceNow
- Strong working knowledge of Azure Cloud and O365 services
- Strong line-management experience of a tech support function
- Experience managing vendor and 3rd party relations
- Experience identifying process optimisation opportunities
- Customer-focused approach
Offering a hybrid working pattern, a competitive salary and comprehensive benefits package. Apply now to be considered
