Customer Services Administrator
7 days ago
Location:
Melmerby, North Yorkshire - Onsite role
Are you an organised, approachable person with excellent customer service and administration skills? If so we want to hear from you
You'll be responsible for:
- Proactively managing and processing all UK sales orders, anticipating and resolving potential issues in a timely manner to ensure an effective service is provided to the customer
- Building strong relationships with our customers, you will be the first point of contact for all customer queries, orders and change requests, ensuring they are resolved in a timely manner
- Working with our internal production teams to ensure they can deliver to our customers effectively
- Accurately maintaining the AB Neo AX database and ensure customer records are updated
- Working alongside our sister and parent companies, building good working relationships to enable the smooth transfer of sales transactions
- Manage, maintain, upload and store medicated prescriptions in line with business protocols
- Provide routine and adhoc reports as required (E.g. sales reports, medication hub reports)
What we're looking for:
- Previous experience of customer service with good administration skills
- Excellent communication and organisational skills
- Computer literate with previous experience working with an ERP system (experience using Microsoft AX would be beneficial but not essential)
- If this sounds like your ideal next role, please don't hesitate to apply
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