Customer Services Administrator

7 days ago


Melmerby, Cumbria, United Kingdom AB Agri Full time

Location:
Melmerby, North Yorkshire - Onsite role

Are you an organised, approachable person with excellent customer service and administration skills? If so we want to hear from you

You'll be responsible for:

  • Proactively managing and processing all UK sales orders, anticipating and resolving potential issues in a timely manner to ensure an effective service is provided to the customer
  • Building strong relationships with our customers, you will be the first point of contact for all customer queries, orders and change requests, ensuring they are resolved in a timely manner
  • Working with our internal production teams to ensure they can deliver to our customers effectively
  • Accurately maintaining the AB Neo AX database and ensure customer records are updated
  • Working alongside our sister and parent companies, building good working relationships to enable the smooth transfer of sales transactions
  • Manage, maintain, upload and store medicated prescriptions in line with business protocols
  • Provide routine and adhoc reports as required (E.g. sales reports, medication hub reports)

What we're looking for:

  • Previous experience of customer service with good administration skills
  • Excellent communication and organisational skills
  • Computer literate with previous experience working with an ERP system (experience using Microsoft AX would be beneficial but not essential)
  • If this sounds like your ideal next role, please don't hesitate to apply


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