Senior Systems Administrator

Are you looking for a multi-skilled role that involves supporting, maintaining and developing a large IT infrastructure? Then look no further.

Here at Hemingways, we are currently looking for a Senior IT Technician to join our friendly and growing team. As a Senior IT Technician, you will need to be excellent at problem-solving, be able to work under pressure and have a positive, driven attitude. If you think this sounds like you, then keep reading.

As Senior IT Technician, your primary responsibility will be to develop, administer, maintain and secure Hemingway’s infrastructure systems, focusing on the company’s VMWare/Windows environment, Hosted Systems, Cisco networks & Telephony.

Trading since 1947, ‘_linking people with brands’_ is at the heart of what we do. Here at Hemingways, we are home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s. We specialise in e-commerce, sales, and distribution, representing many major UK and international brands, promoting and selling their products to consumers and corporate markets.

**Main duties include**:

- Support, maintain and develop Hemingways IT infrastructure.
- Liaise with third parties engaged in hosting and supporting Hemingways systems.
- Document IT systems and processes.
- Maintain secure systems in alignment with PCI and DPA standards.
- Ensure change management processes are followed for system/software changes.
- Provide advice and support to other IT team members.
- Provide advice and support to other business areas and staff.
- Assist the IT Manager with the ISO27001 based ISMS.
- Deputise for the IT Manager.
- Positively promote the companies policies and standards.

**Requirements**:

- Excellent knowledge of Microsoft server and desktop systems, VMWare VSphere, Cisco firewalls and switches, TCP/IP, switching, routing, SMTP, proxy servers, DHCP and DNS, IT hardware, VOIP telephone systems, IT security issues.
- Ability to analyse business issues and provide technical solutions.
- Project management.
- Excellent written communication.
- Excellent level of time management, organisational skills and attention to detail.
- Good organisational skills with the ability to manage a broad workload.
- Excellent problem solving, analytical skills, and attention to detail.
- Able to confidently liaise with people at all levels.
- Able to work under pressure and meet deadlines.
- Ability to use own initiative to drive improvements.
- High level of professional conduct and discretion.
- Willingness to work outside of regular hours when required.
- At least five years’ experience of working in a systems support/development role with IT.
- IT-related academic qualification or professional qualification, e.g. VCP, CCSA, MCSA.
- GCSE Maths, English.

**Desirable**:

- Desirable knowledge of VMWare VSAN, Cloud Hosting (AWS/Azure etc.), Avaya IP Office telephone system, Knowledge of ITIL and ISO27001.
- Positively embrace change and new ways of working.
- Strong ability to learn, develop within IT and keep abreast of new technologies.
- Positive and driven to excel.
- IT-related degree or equivalent.
- Project management qualification.
- ITIL qualification.

**Benefits**

We are a professional and friendly team with big ambitions for the future. Therefore, we are looking for individuals who can join the team and be part of our culture, demonstrating a can-do, positive attitude with the drive and motivation to support us and our ambitions into the future.

We offer a competitive remuneration package, a positive and friendly working environment and have some great benefits, including:

- Competitive salary.
- Discount on products and services (including retail gift vouchers and chocolate).
- Team social events throughout the year.
- Simplyhealth health care plan.
- Cycle to Work and Tech schemes.
- Wellbeing schemes.
- Pension plan.
- Plenty of career opportunities as we grow and expand our team.

**We are a Disability Confident employer.