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Neurology Apprentice- Customer Service Practitioner

2 months ago

Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

To provide office management support to the Neurology Team: Requesting and Tracing Notes for filing. General Filling within the Department. Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trustguidelines. Opening the post and distributing within the Department.

Distribution and tracing of notes to be sent to and received from coding. Locating notes within the Department to trace and place in post for other Departments. Daily collection of clinics from clinical areas, trace them in and store them alphabetically in the office. Ensuring notes for forthcoming clinics are available and placed in shelves for clinic.

Transcribing of letters from Big Hand printing and filing in notes once approved. General administration and support for the Medical Secretaries. Booking and prepping of Nurse clinics. The post holder will undertake any other duties commensurate with the role and grade for this post

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