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Assistant Supervisor

3 months ago

Glasgow, Glasgow City, United Kingdom Scot JCB Group Full time
We are looking for a skilled Assistant Supervisor to join our Scot Industrial Air team in Glasgow.


As an Assistant Service Supervisor, you will be responsible for assisting the Service Supervisor with all areas of the service department, including helping to lead our engineers and apprentices.

This role would suit someone with management experience or a compressor engineer looking to take the next step in their career.


Who are we?
The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot Industrial Air is a premium supplier of compressed air systems and industrial power generator solutions.

Partnering with a wide range of industry-leading brands such as CompAir, Hydrovane, Reavell, Bambi, ABAC, BOGE and JCB, we provide the highest quality machinery that can meet any specification.


Main Responsibilities:

  • Repair and maintain customer machines
  • Complete digital job cards and timesheets on mobile phone daily
  • Assist the service supervisor in confidently leading a team of engineers and apprentices
  • Assist the service supervisor in developing and managing the team to strengthen productivity and quality control in the workshop
  • Be on hand to support engineers with technical queries and problem solving
  • Mentor the apprentice engineers on an ongoing basis
  • Maintain a clean and tidy depot, workshop, and engineer vans

Other responsibilities when required:

  • Answer service calls, book in and price work
  • Organise and distribute work and job cards to engineers and apprentices in a timely manner
  • Review job cards and work closely with the warranty team
  • Manage work in progress
  • Invoice jobs in a timely fashion; 3 days for warranty,10 days for retail, no jobs older than 60 days
  • Work to company response times; breakdowns in 4 hours, routine repairs in 2 days, services in 7 days
  • Approve daily timesheets
  • Organise the emptying of skips and removal of waste oil and filters
  • Maintain safety standards and implementations of company policy and procedures
  • Complete monthly depot and van inspections
  • Manage engineers and always ensure a tidy workshop

Behaviours:

  • Work closely with the parts and sales teams
  • Ensure compliance with all health and safety procedures and promote a safe working environment
  • Flexible and positive outlook with an outgoing approach to work

Skills and Knowledge:

  • Relevant experience and qualifications e.g., City and Guild, NVQ or SVQ qualifications
  • At least three years' experience as a technician
  • Ability to prioritise tasks and work well in a busy environment, plus strong attention to detail
  • Great customer service skills and the ability to build rapport with our customers

In return you will receive:

  • 39hour basic working week and competitive overtime rates
  • Average holiday pay to reflect overtime worked
  • 30 days annual leave, increasing with length of service
  • Option to buy/sell up to 5 days annual leave per year
  • Company van which can be used for private use in line with HMRC guidance
  • Laptop, phone, uniform and overalls
  • Health and wellbeing plan cashback for dentist, opticians, physio and more
  • Employee Assistance Programme free counselling and legal advice
  • Contributory pension scheme
  • Life assurance of 3 x annual salary